Export logs takes over an hour

[andyboy16]

Is it me or does it really take over an hour to export logs? I have 18 proxy servers and it takes over an hour to "Retrieve logs" during the export phase of exporting 1 days worth of logs for 1 job.

[david.domask]

Hi andyboy16,

May I ask which Veeam Backup and Replication version you are using? Log export may take some time depending on environmental factors, but in our 12.1 update, Log Export got a quality of life improvement. (search 'Log Export')

Similarly, are all the proxies in the same environment or they're distributed across different regions?

[andyboy16]

Running 12.1.0.2131. All proxies are on the same VMware cluster in one location.

[andyboy16]

And VB&R resources (CPU/RAM) during export is no more than 50%.

[david.domask]

Hi andyboy16,

Thanks for that information -- the the "What's New" document referred to should already be in place, so I would suggest open a Support Case with logs from the VBR server so Support can check and just ensure no issues. Depending on the size of the logs and a few other factors, it's _possible_ to be a longer export, but at first blush this seems off a bit, so let's allow the Support Team to check.