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alexchern2
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Failed install patch 12.3.2.4465

Post by alexchern2 »

Hello.
I'm trying to install patch 12.3.2.4465 to fix vulnerabilities.
I downloaded the patch, I said iso patch. I downloaded the full iso 12.3.2.4465.
I have an enterprise manager, and I’m starting the update from there.
When I try to start it, it says the certificates are not valid. In fact, there were no necessary certificates, I installed them from those recommended in the veeam article.
What does it mean in the logs that it understands that it needs to be updated from version 4165 to 4465. And also an error

Code: Select all

"16:15:50.5780 Validating product {4E738CAB-B34A-45E5-BF2F-896548B9D1E0}...
16:15:50.5840 Executing VbrVersionValidator...
16:15:50.5840 [VBRValidator.VbrVersionValidator] Checking product state...
16:15:50.5850 [VBRValidator.VbrVersionValidator] Checking product version...
16:15:50.5850 [VBRValidator.VbrVersionValidator] Installed Veeam.Backup.Configuration: 'C:\\Program Files\\Veeam\\Backup and Replication\\Enterprise Manager\\Veeam.Backup.Configuration.dll'
16:15:50.5870 [VBRValidator.VbrVersionValidator] Installed product version: 12.3.2.4165
16:15:50.5870 [VBRValidator.VbrVersionValidator] Target product version: 12.3.2.3617
16:15:50.5920 [VBRValidator.VbrVersionValidator] Update Veeam.Backup.Configuration: 'C:\\ProgramData\\Veeam\\Setup\\Temp\\d587508e-8f19-4f2d-959a-e40cecad1343\\FixFiles\\Veeam.Backup.Configuration.dll_BE24DB4DD'
16:15:50.5920 [VBRValidator.VbrVersionValidator] Update product version: 12.3.2.4465
16:15:50.5920 [VBRValidator.VbrVersionValidator] Checking Cumulative Patch conditions...
16:15:50.5920 Executing VbrLicenseValidator...
16:15:50.6020 Disposing '{1DB70BC1-570F-4CD0-AEED-B29B4C41B619}' product.
16:15:50.6050 Disposing '{C2651B28-67C3-42D7-A4FD-C4F928A891A9}' product.
16:15:50.6060 Disposing '{69A0E18F-9E59-4AFA-8707-6B38C93EAD2F}' product.
16:15:50.6060 Disposing '{2436A196-F0D1-4629-AD5C-D4E015DE2D1D}' product.
16:15:50.6430 ******* EXCEPTION *******
System.Runtime.InteropServices.COMException (0x80A60006): The signature is invalid.
at VeeamLicenseLib.IVeeamLicenseManager.OpenFromRegistry(Boolean i_ForCurrentUser, String i_KeyName, String i_ValueName)
at VBRValidator.VbrLicenseValidator.IsValid(String& errorMessage)
at Veeam.HotFix.Core.ProductValidatorWrapper.IsValid(String& errorMessage)
at HFWizard.Product.IsInstalledProductValid(ShowMessageFunc showMessage)
at HFWizard.InstallHotFixClass.<>c__DisplayClass25_0.b__2(Product installedProduct)
at System.Linq.Enumerable.Any[TSource](IEnumerable1 source, Func2 predicate)
at HFWizard.InstallHotFixClass.CheckInstalledConfiguration()
at HFWizard.HotfixForm.HotfixFormInit()
at HFWizard.HotfixForm..ctor(CmdSettings settings)
at HFWizard.Program.RunWizardUI()
at HFWizard.Program.RunWizard(String[] args)"
david.domask
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Re: Failed install patch 12.3.2.4465

Post by david.domask »

Hi alexchern2,

Sorry to hear about the challenges, but you must open a Veeam Support Case for technical issues as noted when creating topics and in the forum rules. We cannot perform meaningful troubleshooting over the forums, and topics about technical issues without a case number will be deleted.

Once a case is created, please share the case number here, thanks!
David Domask | Product Management: Principal Analyst
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