Failed to find valid gateway

[handian.sudianto]

Hello, i have multiple job run sequently and job number 1 until 7 is running normally, when VBR run job number 8 i got

Error: Failed to find valid gateway server for non-scheduled repository Backup Repository 2: [JKTVEEAM02] Failed to check whether file or folder \\fileserver\BACKUP.VEEAM02 exists.

The another try get error

Failed to find scheduled gateway server for task eb9c31be-5d9d-4b39-ae3c-1de93787443e and repository 5350e8b4-c1e0-4582-b6a5-638418ce4e85

.

Anyone know about that error?

[Mildur]

Hi Handian

This looks like it could be a known issue. Older builds of v12 had a known issue with the automatic gateway server selection. As a workaround, you may try to disable automatic selection and assign dedicated gateway server for your SMB share repository:
https://helpcenter.veeam.com/docs/backu ... ml?ver=120

Can you please confirm your backup server build? Are you on 12.0.0.1420 P20230718?
If you are on 12.0.0.1420 P20230718 and the workaround solves the issue, I would be glad if you can open a support case to provide us with the log files.

Best,
Fabian

[handian.sudianto]

Yes, my version is 12.0.0.1420 P20230718. Let i change to manually and open support case if error occured.

[MTGTECH]

Was this fixed ever attempted?

Did assigning the dedicated gateway to access the SMB share resolve the error on your end?

[rickt]

I still have this problem on 12.0.0.1420 P20230718. Already have the gateway assigned. Is there any further information available?

[Mildur]

Hello

Please open a support case if you still face this issue.
You can also update to our most recent version 12.1.1.56 --> https://www.veeam.com/kb4510.
Please report back if it solves the issue in your environment.

Best,
Fabian