Feature request: Copy Support ID to clipboard

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Feature request: Copy Support ID to clipboard

Veeam Logoby hyvokar » Wed Jan 27, 2016 9:00 pm 2 people like this post

I'd like to be able to copy&paste Support ID from veeam -> help -> licence information for opening a new case.
Life is made from tiny annoyances ;-) I administer multiple VBR environments, so I dont have all Support IDs written down in .txt or such.
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Re: Feature request: Copy Support ID to clipboard

Veeam Logoby Gostev » Thu Jan 28, 2016 12:39 am

This certainly makes sense :D Thanks!
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Re: Feature request: Copy Support ID to clipboard

Veeam Logoby hyvokar » Fri Sep 16, 2016 6:22 am

Still not working :(
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Re: Feature request: Copy Support ID to clipboard

Veeam Logoby v.Eremin » Fri Sep 16, 2016 12:08 pm

Yep, nothing has changed in this regard due to the low priority of this enhancement. Thanks.
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Re: Feature request: Copy Support ID to clipboard

Veeam Logoby Gostev » Sat Sep 17, 2016 6:43 pm

Plus, we did not have any new releases since OP posted yet anyway ;)
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Re: Feature request: Copy Support ID to clipboard

Veeam Logoby hyvokar » Sun Sep 18, 2016 9:34 am

u2! :-) keeping fingers crossed for 9.5 :-)
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[MERGED] minor feature request - copy support ID to clipboar

Veeam Logoby RGijsen » Mon Jan 09, 2017 10:21 am

Hi,
had to raise a ticket this morning and every time I do so I have to manually type over the support ID. I know it's only 6-8 digits, but still it would be nice little timesaver to be able to copy / paste it from the license overview.

Best regards,
Robert
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Re: minor feature request - copy support ID to clipboard

Veeam Logoby Vitaliy S. » Mon Jan 09, 2017 10:28 am

Hi Robert, thanks for the FR! As a solution for now you can manually type in your support ID in the notes box of the corresponding license key in the Support Portal (License Management section). In this case you can use "copy & paste" functionality when opening a support case.
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Re: Feature request: Copy Support ID to clipboard

Veeam Logoby RGijsen » Wed Jan 11, 2017 9:19 am

Sorry, while I did search this thread did not come up. Home come this is still not there a year after the request? I fully understand that this is a very low priority thing, but this specific 'feature' also it would take very little time to implement and your to-do list would be shorter. I'm just trying to understand that way of working.
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Re: Feature request: Copy Support ID to clipboard

Veeam Logoby tdewin » Wed Jan 11, 2017 10:13 am

Not sure if the support id is included in your original license because I don't have a commercial license but maybe you can extract it from there? The license is also stored in the registry so you could extract it from there. For example, this will copy the expiration date + product for every product in the license to the clipboard.

To check if it there, just go to the registery shown in line one. It is stored as a binary but if you open it with regedit, you can see the xml. Look for something like SupportId= and modify the "Support expiration date=" to "SupportId="

Store it as a powershell, run it, and stuff is copied to clipboard (you need to run as admin though or somebody who can access the reg)

Code: Select all
$regBinary = (Get-Item 'HKLM:\SOFTWARE\VeeaM\Veeam Backup and Replication\license').GetValue('Lic1')
$veeamLicInfo = [xml]([string]::Join($null, ($regBinary | % { [char][int]$_; })) -replace ".*<[?]xml","<?xml")
$cparr = @()
$veeamLicInfo.Licenses | % { $_.License.InnerText  } | % {
$text = $_.split("`n")
$expdate = ""
$product = ""
$text | ? { $_ -match "Support expiration date=(.*)" } | % {
$expdate = $matches[1]
}
$text | ? { $_ -match "Product=(.*)" } | % {
$product = $matches[1]
}
if ($product -ne "" -and $expdate -ne "") {
$cparr += ("{0} : {1}" -f $product,$expdate)
}
}
[string]::Join("`r`n",$cparr) | clip.exe


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Re: Feature request: Copy Support ID to clipboard

Veeam Logoby hyvokar » Thu Jan 12, 2017 8:51 am

I dont really like to copy the powershell script to all of my customers' backup servers :-) Some of them doesnt even let you log in remotely :-)
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Re: Feature request: Copy Support ID to clipboard

Veeam Logoby v.Eremin » Mon Feb 06, 2017 11:10 am 1 person likes this post

The requested functionality has been added in version 9.5 Update 1:
Support ID copy. By popular demand, we've enabled you to copy your Support ID from the License Information dialog into the Windows Clipboard.
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Re: Feature request: Copy Support ID to clipboard

Veeam Logoby hyvokar » Tue Feb 07, 2017 8:28 am 1 person likes this post

Just opened a case with copy paste! :-)
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