File level restore with enterprise manager space problems

[tfloor]

Hi,

I'm trying to restore a big (40GB) file from within enterprise manager. (windows file level restore)
Searching for the file and add it to the restore list. And then tried to download the file.

But what i see is the following error:
http://www.veeam.com/kb_articles.html/kb1527

The KB tells me about incorrect permissions, but i can restore smaller files from the same server, so that's not the problem.
The problem is that it will restore to folders on the C:\ drive (c:\users & c:\programdata).
But i have not much space on c:\ drive. But i have a lot of space on the D:\ drive.

Can i change the location of the temporary downloads?

Kind regards,

Tristan Floor

[foggy]

Tristan, most likely download location is controlled by the browser, so you can configure this folder in its settings.

[tfloor]

I've set the internet explorer download location to d:\downloads
But i get still the same error.
I've paste some interesting info from the Svc.VeeamBES.log file after trying to download a big file.
anything more interesting in this log ?

[veremin]

From my perspective, it’s a web browser which is responsible for choosing direction to which to download files.

Additionally, kindly avoid posting log-snippets, as it is mentioned when you click New Topic. The team behind this community isn’t the one responsible for log investigation, etc., and cannot assist you effectively with specific technical issues via forum correspondence.

Thus, I’d recommend opening a ticket with our support team and letting them investigate these issues directly.

Hope this helps.
Thanks.

[tfloor]

I click on the Download button on the restore list. After that Veeam is processing the file, (to temporary locations), so maybe there are more paths that can be the problem, other than only the "download location".

[foggy]

Tristan, I've just checked files download in Enterprise Manager and they are in fact downloaded into two places (well, at least) for some reason. The first is indeed controlled by the browser (C:\Users\<username>\Downloads in my case) and redirection to another disk in browser settings works just fine. But they are also downloaded under C:\ProgramData\Veeam\Backup\WebRestore regardless of the browser settings, so probably this is the reason of your issue and I'm not sure whether there is a way to alter this location. I will check with QC and post back shortly.

[tfloor]

It was the %TMP% / %TEMP% directory on the server that is used by internet explorer / Veeam EM.
So i was hoping i found the problem.
I see that it is no trying path on another disk.
but still end with:

[25.04.2013 13:52:02] <17> Error Failed to map mounted drives.
[25.04.2013 13:52:02] <17> Error Failed to mount disk. Check free disk space on backup server. (System.Exception)

I've created a Support case.
I will let you know what was the problem

[foggy]

What is your support case number, please?

[foggy]

Ah, the idea is that once you right-click the file and click Download (or click the Download button in the restore list, in case of restoring several files), Enterprise Manager prepares the ZIP archive containing all the selected files and stores it locally in its temporary location (under C:\ProgramData\Veeam\Backup\WebRestore). Then you can click Download link in the list next to the file name and the file will be placed into the location specified in the browser settings.

So actually in your case, the file is too large to be stored in EM temporary location and you get the error message even before the attempt to save it in the browser downloads folder is performed.

[foggy]

Finally, there is a registry key available that allows to alter the Enterprise Manager temporary folder location:

Code: Select all

HKLM\SOFTWARE\VeeaM\Veeam Backup Reporting\WebRestoreFolderPath (String)

Don't forget to restart EM service after adding it.

[Tobias_Elfstrom]

Finally, there is a registry key available that allows to alter the Enterprise Manager temporary folder location:

HKLM\SOFTWARE\VeeaM\Veeam Backup Reporting\WebRestoreFolderPath (String)

Don't forget to restart EM service after adding it.

Nice! Thanks for sharing. Not that I have the issue right now but I see the potential problem here.
Br Tobias

[gbrunner]

Hello,

i'm using Veeam B&R 7 with Enterprise Manager.
How can i change the WebRestore Location (Default C:\ProgramData\Veeam\Backup\WebRestore) to another Volume on the Veeam Backup Server?

I want to restore large files via Enterprise Manager but there is not enough free space on C:.

I've tried to change the location in the Registry, as described in this Topic http://forums.veeam.com/veeam-backup-re ... tml#p76626, but without success.

Thanks for your Help.

[foggy]

Georg, have you specified the key on the Enterprise Manager server (if installed separately from Veeam B&R console) and restarted EM service after adding the key? Please check the key once again, I'm checking with R&D in my turn.

[gbrunner]

Hello Foggy,

Thanks for your reply.
Yes i added the key restarted the whole Enterprie Manager server. But it didn't work and so i deleted the Key because i thought ist onle for B&R 6.5.

Today i did the same and now it works. I think it was my mistake... sorry

So you dont have to check this with R&D.

[foggy]

Thanks for letting us know, much appreciated. Glad you've finally managed to make this work.

[rreed]

Evening, everyone. I see we're still getting bitten by this in v9. Is the registry hack still the same please? We have a few large files to restore that aren't going to fit on our isolated OS drive. While yes we could simply use the FLR browser once we know from what point/location we need, respectfully it kind of defeats the purpose of indexing and EM. Sorry guys.

With utmost respect, is there any reason why it's still defaulted to C:\ProgramData\Veeam\Backup\WebRestore in v9, especially when we select E: or some other drive is selected for installation? A configuration option rather than registry hack?

[alanbolte]

The registry string WebRestoreFolderPath still exists.