FLR Failure with the following error: Agent: Failed to parse

[johanwurtz]

Hey, everyone, I have problems with Hyper-V FLR and get the following error so if wonder if anyone else experienced it?

Agent: Failed to parse VCP command: Root node 'VCPCommand' is not found
Agent failed to process method {DataTransfer.RestoreText}.
Agent: Failed to parse VCP command: Root node 'VCPCommand' is not found

Server is a win2k12r2 running veeam 9.5u3
Target is Windows server 2k16
Same ip subnet with all local fw rules and av disabled on both servers

Opened a case with veeam already but wonder if anyone else seen it

BR
Johan Wurtz

[Dima P.]

Hello Johan,

Please provide the case id for future reference. Thank you.

[johanwurtz]

Case id 02828497

Having had remote support with veeam for 2 hours and it is a first for them - they have not seen the problem before and have not resolved it so far.

WIll update

[ujnovaram]

Did you ever resolve this, and what was the solution?

Thank you

Ulrich

[Vitaliy S.]

Ulrich, based on the notes from the ticket mentioned above, OPs case was resolved by installing the backup console on the repository server to do the FLR. In your case, I would recommend checking firewall/antivirus settings (rules) to make sure no connections are blocked during this operation. If this does not help, please reach out to our support team directly.