GetHostInfo failed after update

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GetHostInfo failed after update

Veeam Logoby kbov » Tue Jan 02, 2018 6:59 am

Hey here,

After I updated my Veeam infrastructure (Veeam B&R, all my jobs go in failed state. All jobs are related to Windows Server with Exchange server.

Here some details:
Code: Select all
Queued for processing at 12/31/2017 12:14:53 PM
Required backup infrastructure resources have been assigned
VM processing started at 12/31/2017 12:14:58 PM
VM size: 420.0 GB (225.8 GB used)
Getting VM info from vSphere 00:11
Network traffic will be encrypted
Using guest interaction proxy ********* (Same subnet)
Inventorying guest system 00:02
Task failed unexpectedly
Network traffic verification detected no corrupted blocks
Processing finished with errors at 12/31/2017 12:15:23 PM

Code: Select all
[31.12.2017 12:15:20] <20> Info     Inventorying guest system
[31.12.2017 12:15:20] <20> Info     VSSControl: GetHostInfo
[31.12.2017 12:15:20] <20> Info     Getting host information (Secured)
[31.12.2017 12:15:20]      Info             Dropping secure strings.
[31.12.2017 12:15:20]      Info             Dropping secure strings.. Ok.
[31.12.2017 12:15:20]      Info             Requesting public key.
[31.12.2017 12:15:20]      Info             Requesting public key.. Failed.

As far as I understand, the job failed because of this request over the public key. I tried this KB:
Still failed :roll:

I didn't found any error from Windows Event Log.

Any idea? Thanks for reading :)
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Re: GetHostInfo failed after update

Veeam Logoby Mike Resseler » Tue Jan 02, 2018 7:53 am

Hi Kbov,

I have no idea at this moment what could cause this. Can you please log a support case and post the case ID here (and the follow-up after working with our engineers)? They will be able to get much more information out of the logs

Mike Resseler
Veeam Software
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Full Name: Mike Resseler

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