Guest file restore failed

[adam900331]

Hy!

I am testing the guest file restore to a VM. When I want to restore a file to the VM, I have to add a credential which has access to the VM. The VM is a workgroup VM and have one account: Administrator. So I give the administrator account and password. After that I get an error: Unable to establish connection with the VM. Check credentials and try again.
The VM and mount server is same network.

The guest OS is Windows 10. The mount server, which is the backup server Windows Server 2019, the backup repository is ReFS.

I tried the following account format:
.\administrator
tst\administrator
administrator

Why can not restore guest file to VM?

Thanks.

[HannesK]

Hello,
That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be
deleted by moderators.

My guess is a firewall issue. But support should check it. Can you access \\host\admin$ ?

Thank you,
Hannes
PS: support can only help if you upload logs https://www.veeam.com/kb1832

[adam900331]

Hy!

Meanwhile I figured out the problem. The VM where I would like to restore the guest file is a workgroup VM with Windows 10. The guest file restoring process use the target VM admin shares. I found it a MS article: By default, Windows Vista and newer versions of Windows prevent local accounts from accessing administrative shares through the network.

This is the resolution:
https://learn.microsoft.com/en-us/troub ... tive-share

Thanks.

[HannesK]

Hello,
thanks for sharing. LocalAccountTokenFilterPolicy was my second guess, but I made it already earlier this day, so did not want to guess it again

Best regards,
Hannes