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david.brunner
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Full Name: David Brunner
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Instant Recovery dismounting fails

Post by david.brunner »

Dear all,

since I have trouble opening an official ticket (Enterprise license), I try my luck in posting here.

After trying the Instant VM recovery option (restore a VM, which is a backup from an vsphere Host, to an hyper-v host) the vm was shut down and removed, but it is still open in "instant recovery" with status dismounting. Some days have passed and it did not disappear even with a reboot

The only article I find about this is from 2011:
https://ict-freak.nl/2011/09/14/veeam-i ... smounting/

Should I proceed with the steps mentioned?

Thanks!

I really hope to be able to restore VM backups from vsphere to Hyper-v (in emergency situations). With V11 they said it would be supported

best regards,
David

foggy
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Full Name: Alexander Fogelson
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Re: Instant Recovery dismounting fails

Post by foggy »

Hi David, it is not recommended to interact with the Veeam B&R database directly without support assistance, specifically based on the post that old. I recommend trying to contact them again - what kind of issues did you have with opening a case?

Btw, did you shut the VM down manually using vSphere client instead of stoping the Instant Recovery session from the Veeam B&R console instead?

david.brunner
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Re: Instant Recovery dismounting fails

Post by david.brunner »

Hi Alexander,

it is an internal problem, it seems. The support ID, needed for opening a ticket, is not correct and I need to contact the licence admin (my boss) and this will take its time.

yes, I think I shut down the VM and deleted it manually since I did not see, that there is a publishing session open in B&R console

foggy
Veeam Software
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Full Name: Alexander Fogelson
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Re: Instant Recovery dismounting fails

Post by foggy »

Anyway, the issue is not urgent, so I recommend taking your time to find the correct support contract ID and go through this with the help of our engineers. Thanks!

david.brunner
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Re: Instant Recovery dismounting fails

Post by david.brunner »

For anyone who has the same Problem - in the end I managed to create a support case.

Since stopping the session with

Code: Select all

Get-VBRInstantRecovery | Select -Last 1 | Stop-VBRInstantRecover
did not help, this command via SQL finally removed the session:

Code: Select all

removed by moderator

foggy
Veeam Software
Posts: 20043
Liked: 1873 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
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Re: Instant Recovery dismounting fails

Post by foggy » 1 person likes this post

Glad you were able to sort it out. I removed the query from your post, however, as we do not recommend database interactions without support assistance, as mentioned above. Database format changes from version to version and you can easily run into issues.

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