Linux guest file restore error

[vfandrea]

I have to restore some single guest files from backup of a linux VM.

I start the "Guest File Restore Wizard" and after setting all the needed parameters I get this error:

Code: Select all

Failed to mount restore point
Unable to connect by SSH to appliance.
Failed to login to host: 'X.X.X.X', port: 22, user: 'root', elevation to
root: 'no', autoSudo: no, auth type: 'Password', host name: , IPs:
[X.X.X.X].
User Authentication Failed

Where X.X.X.X it's and IP address of my internal network (but not the IP of the linux VM to restore.

What's wrong?

[PTide]

Hi,

Please try to login in the virtual appliance (x.x.x.x) using 'root' as a username and 'your_network_appliance_name_r' as a password. Also please check if virtual appliance password has been specified in Credentials Manager.

Thanks.

[vfandrea]

It seems that virtual appliance password was not set.

Thank you.