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allmind
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Mailbox Item Restore failed via Enterprise Manager

Post by allmind » Nov 09, 2017 9:48 am

Hi everbody,

The new Installation with Veam Backup & Replication 9.5U2 on the physical server works well.
Here via the Veeam console we can restore Exchange items without problems.

But when we try the same via the web frontend of the Veeam Enterprise Manager we got this error box:

"Unable to find assembly "Veeam.Ews Version=9.5.0.950 Culture=neutral PublicKeyToken=null"

Anyone any idea on this?

Greatings
Alexander

DGrinev
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Re: Mailbox Item Restore failed via Enterprise Manager

Post by DGrinev » Nov 09, 2017 10:49 am

Hi Alexander,

I'd recommend you to contact the support team and let them take a closer look at the logs.
Please share the case id, since you're asking a technical error related question, you should put it in the thread according to the forum's rules. Thanks!

allmind
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Re: Mailbox Item Restore failed via Enterprise Manager

Post by allmind » Nov 14, 2017 12:44 pm

Here is the Veeam Case ID

02378769

Greets
Alexander

janezk
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Re: Mailbox Item Restore failed via Enterprise Manager

Post by janezk » Jan 08, 2019 1:20 pm

Hi Alexander,

the topic is a little old, but the solution to your problem would still be very appreciated.

BR Janez

nielsengelen
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Re: Mailbox Item Restore failed via Enterprise Manager

Post by nielsengelen » Jan 08, 2019 1:24 pm

Janez, please contact support and use the above support case as a reference so they can assist you. It might be the solution is specific for every setup.
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janezk
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Re: Mailbox Item Restore failed via Enterprise Manager

Post by janezk » Jan 14, 2019 6:13 am

Hi, Niels

Opened a support case # 03354550.
I will post the solution (if I can)

BR Janez

andre.simard
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Re: Mailbox Item Restore failed via Enterprise Manager

Post by andre.simard » Jan 15, 2019 8:40 pm

Hi Janez,

If you got a soulution, can you post it here? I have the same issue. I will also open a ticket in the meantime.

Thank you

janezk
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Re: Mailbox Item Restore failed via Enterprise Manager

Post by janezk » Jan 15, 2019 8:43 pm

Hi Andre,

Still working on a solution with the support. I will post as soon as I have something useful.

Br Janez

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Re: Mailbox Item Restore failed via Enterprise Manager

Post by janezk » Feb 20, 2019 1:04 pm

HI Andre,

just an update on the case:
support supplied some regkeys to ignore cert errors. But it weas just the first step. In the end it turned out that it depends where you initiate restore from.
If you do it trough VBR, VBR in used as mount server, if it is trough EM, than it uses one of the mount servers spceified where backup files reside.
The problem in our case was, that the mount server used by EM was in secondarys site, and some ports were not open between that mount server (our phisical proxy) and Exchange cas server (a VIP adress).

If you opened the case, please provide your solution, If you have it already.

BR Janez

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