Missing Mail Notification

[dspringer]

Has anyone experienced a similar problem? (Veeam is on version 12.1.2.172)

In the global options, the mail notification is active in the "E-Mail Settings" tab and an SMTP server is entered. Daily reports are scheduled for 10 pm for errors and warnings. Including "Suppress notifications until lat job retry". Within the jobs, no further checkmarks are set under "Storage -> Advanced".

I am of the opinion that messages have actually been sent so far. But especially for last night, the matter has now fallen on its feet and with the successful notification, a hardware failure in vCenter environment could perhaps have been noticed earlier. Some VMs ran into errors in the job and the job as such is "Failed" including 3 attempts. But there were no messages about this. However, the function to have a test sent in the global settings is successful.

We have 2 Veeam servers within the company and the case only affects one of them. The last time this server sent for errors in daily jobs was on 27 July - but stupidly also the last time something ran on error.
I personally last made changes to the large configuration on 09.07. in the form of activating MFA. After that I only adjusted the users who are active in the jobs.

Can I create an overview in a kind of mail log when I create an export, as it is actually requested in the support case?

[david.domask]

Hi David,

Sorry to hear about the challenges with the mail notifications. My guess is that likely there is a sending issue (SMTP or ModernAuth/OAuth, unclear which is in use here), but likely we will need Veeam Support to assist with a log review.

Please open a Support Case as is noted when creating a topic and include logs from any of the affected jobs. Use the 1st radio button and select any job you observed was not reporting correctly on the failures.

I'm not sure that your changes would have influenced this but that's just a guess so let's see what Support tells.

> Can I create an overview in a kind of mail log when I create an export, as it is actually requested in the support case?

I'm not sure I'm understanding the question correctly, the question is about how to ensure the correct logs are included for troubleshooting this issue? If so, the normal job logs will be all that's needed to start an investigation, but perhaps I'm misunderstanding.

[dspringer]

Thanks for the feedback. I'll have our distributor open a ticket and will provide feedback here if necessary, so that other users can narrow down the search later if necessary.
Yes, they had interpreted this correctly. I wanted to look for a reason in the log files myself.

[dspringer]

Hi there. I got Case # 07375442 and it seems there was a timeout sending the Mail. I just hope that this problem was unique. Because it is not understandable.

[david.domask]

Hi David,

Thank you for the feedback -- based on your response here, just to make sure I got it right, you were able to get it working by increasing the timeout in the Main Notification Settings? (Step 2.c. on the above link)

The case is in German and I think auto-translate is not translating well, but as I see it looks like it was about 3 minutes to timeout. This can be safely increased, but I would maybe play with Send-MailMessage cmdlet in Powershell from the Veeam Backup and Replication Server and just see if you get similar timeouts. Maybe there are challenges resolving the SMTP server or establishing a connection, but if you see similar behavior with other mail clients, probably it's just about connection to SMTP.