I was pushing my colleagues and users towards Backup Enterprise Manager. They should use BEM for VM and FL-Restores, not Veeam Console anymore. We removed the VBR users and created users in BEM. Some of the user had a VBR account before. VBR is v11, BEM is v12 already.
1. one user got the error "The default FLR Helper Appliance settings are not set for VMware infrastructure", he was not able to perform any FLR since then (2,5 months now)
2. to correct this, it seems to be necessary to start a FLR in VBR Console ass the user and specify the mount server there, the users profile is then updated in DB. Which in kind of strange as BEM should work without the need for a VBR user..
3. I just noticed now, that this can and will never work! The mount server is a static entry in the user profile in VBR DB. There is no option to specify a mount server in FLR in BEM. At least I do not see it and support also doesn't. This is not only broken for users with a bad or empty mount server option in DB. It is also broken as I can only have _one_ mount server for all FLR sessions. We have locations around the world, I just tried a FLR of a VM that is located in China - which is using the mount server in Europe. Bad idea. Timeout. Does not work. The local repositories all have local mount server configured. Or a temp appliance could be used. But as there is no option to choose - it's just unusable.
Please tell me that support and me is missing something here. If not, please at least tell me that this is at the top of the features that will be implemented. My current impression after putting more and more effort into it, is that BEM is not suitable for larger and more complex environments. At least when we are finally on VBR 12 we have the Instant Recovery and change restore location option finally
