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espi3030
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Joined: May 27, 2009 6:33 pm
Full Name: Alfred Espinosa
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Multiple VM backup job fails

Post by espi3030 »

Hello all,

If I schedule a multiple VM backup job it fails, but when I create a single VM backup job it completes successfully. Weird? Here is the error message I get:

0 of 0 files processed

Total VM size: 28.02 GB
Processed size: 0.00 KB
Avg. performance rate: 0 KB/s
Backup mode: service console agent

Start time: 5/29/2009 6:58:52 PM
End time: 5/29/2009 6:59:49 PM

Deleting the whole backup, because it was the first backup
Delete backup "vmname" machine was unsuccessful
Undir failed
Client error: VBK ERROR:Storage [Block offset refers to the storage directory area. Directory end position: [804956]. Block offset: [251711].] is corrupted.


Can someone please explain, or educate me where to begin to correct this issue? Thank you

espi3030
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Re: Multiple VM backup job fails

Post by espi3030 »

Well I take that back... Here are the results of a (1) VM backup job:


11 of 11 files processed

Total VM size: 20.00 GB
Processed size: 20.00 GB
Avg. performance rate: 28 MB/s
Backup mode: service console agent

Start time: 5/29/2009 7:07:34 PM
End time: 5/29/2009 7:19:44 PM

Completing current object backup process
TextToTar failed
Client error: VBK ERROR:Storage [Block offset refers to the storage directory area. Directory end position: [574853]. Block offset: [356702].] is corrupted.


Help?

Ben Milligan
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Re: Multiple VM backup job fails

Post by Ben Milligan »

Alfred;

It would be best if you could send us your logs from Help>Support Information to support(at)veeam.com. This will allow us to look deeper into the problem as these errors don't give as much as needed to fully diagnose.

espi3030
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Re: Multiple VM backup job fails

Post by espi3030 »

Due to the sensitivity of the environment I work at, I will have to remove alot of information from the log files. Is there any thing in particular I can extract or look for?

ssimakov
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Full Name: Stanislav Simakov
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Re: Multiple VM backup job fails

Post by ssimakov »

Alfred, it depends on what information you consider sensitive. Typically our customers remove IP addresses and hostnames, but there are also usernames, paths and other information.

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