I have an open case #01991750 because we get NFS Status Code 2 on some Jobs on some vmdks when backing up from secondary snapvault Destination (NetApp storage). Backup worked fine for month now, and suddenly this Problems occured. (i think since upgrade to veeam 9.5, but i'm not sure)
Veeam Support says it is 100% a internal NetApp Problem (we didn't Change anything on our NetApp storage) and that they had customers before where NetApp solved this Problem.
I have opened a NetApp case now, but NetApp want's to now case numbers or similar where this Problem should have been solved before. Unfortunitly veeam Support isn't able to tell me any more Information (NetApp case number, customers Name, NetApp technical engineer etc.) where this Problem wa ssolved.
- Is anyone here who had the same Problem and cann help me with the NetApp side?
- Anyone abe to do a search in the veeam tickets to tell me more informations i can give NetApp how this was solved with other customers?
- Or even bether could any veeam employee contact a customer where the problem was solves and just do a short question for the NetApp ticket number?
- And at least a Feature request: When veeam Support says the know this Problem and had ist several times and always NetApp solved this Problem, why not aks the customer and to a short note for the netapp ticket nr. in the veeam Support case to improve futiure Support cases?
Tanks a lot!