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Cranky
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Notification Email Intermittent v7.0.0.839

Post by Cranky »

I'm new to Veeam. Just installed version 7.0 with patch 3a.
I have configured the Email Settings in Options to email me on success, warning or failure. I have entered the SMTP server settings and credentials (for Exchange 2010), sent a test message and it works (the first time). If I exit Options and go back in and send a Test Message, sometimes it times out and sometimes it works. It appears to work if I send Test Messages one after the other in quick succession. If I leave it idle for a while and then try, it times out.

I have about 8 backup jobs running each night. Each job is configured to send me an email on completion. Sometimes I will get an email, other times not. There is no consistency to which ones work or don't. The ones that fail to send the email show "Sending email report Details: The operation has timed out." in the job Action list.

The difference between the backup logs for a job that sends me an email and one that doesn't is as follows:

Code: Select all

[01.05.2014 21:22:57] <01> Info     Sending email notification, server '192.168.1.60', port '25', timeout '10000', use ssl 'False', to '<my email address>'

[01.05.2014 21:03:59] <01> Info     Sending email notification, server '192.168.1.60', port '25', timeout '10000', use ssl 'False', to '<my email address>'
[01.05.2014 21:04:09] <01> Error    The operation has timed out.   at System.Net.Mail.SmtpClient.Send(MailMessage message)
[01.05.2014 21:04:09] <01> Error       at Veeam.Backup.Core.Components.Reports.CReportMailer.SendMessage(ISmtpClient smtpClient, MailMessage message)
[01.05.2014 21:04:09] <01> Error       at Veeam.Backup.Core.Components.Reports.CReportMailer.SendMessage(MailMessage message)
[01.05.2014 21:04:09] <01> Error       at Veeam.Backup.Core.Components.Reports.CReportMailer.SendReport(String jobName, String sessionResult, Int32 vmsCount, Int32 failed, Int32 warnings, DateTime sessionEndTime, String body, String to)
[01.05.2014 21:04:09] <01> Error       at Veeam.Backup.Core.Components.Reports.CReportMailer.SendReport(CBackupSession[] sessions, String additionalEmails)
[01.05.2014 21:04:09] <01> Error       at Veeam.Backup.Core.CReportJobSender.SendSessionReportNoThrow(CBackupJob job, CBackupSession[] jobSessions)
Any idea what is going on? I have tried with and without SSL. I have tried different credentials. Considering I'm still in the configuration stage of getting this all up and running, I really would like consistent reports each day.

Frank
foggy
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Re: Notification Email Intermittent v7.0.0.839

Post by foggy »

Frank, please send full debug log to our technical support, as requested when you click New Topic. Please also include your support case ID number in this topic instead of log snippets. Thanks!
Cranky
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Re: Notification Email Intermittent v7.0.0.839

Post by Cranky »

Ok, I've logged a support request. Case number is 00560917.

Frank
foggy
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Re: Notification Email Intermittent v7.0.0.839

Post by foggy »

Thanks. Let's see what our engineers could suggest after reviewing the logs.
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