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Wocka
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Full Name: Warwick Ferguson
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Per-VM Backup Files - URGENT issue

Post by Wocka » Aug 01, 2017 10:12 am

Hello,

I have just logged this with Veeam support #02266249.

I have just changed from a trail license to a paid product.
I had Per-VM ticked in my repository, even though 30 out of 34 backup jobs only have a single server in them. When I applied my new Standard license, my jobs started failing with this error message:

Code: Select all

1/08/2017 7:37:43 PM :: Job started at 1/08/2017 7:37:41 PM  
1/08/2017 7:37:45 PM :: Building VMs list  
1/08/2017 7:37:52 PM :: SERVER-NAME is no longer processed by this job. Make sure this change is intentional.  
1/08/2017 7:37:52 PM :: VM size: 90.0 GB (35.1 GB used)  
1/08/2017 7:37:53 PM :: Changed block tracking is enabled  
1/08/2017 7:37:53 PM :: Error: Unable to use per-VM backup file chains due to a product license limitation.  
1/08/2017 7:37:55 PM :: Job finished with error at 1/08/2017 7:37:55 PM   
Ok so I can see from the comparison chart that Standard licenses don't support Per-VM chains. I can live with this limitation, but I'm struggling with the concepts of having to start my server backups from scratch.

I have tried the below in order to resolve the issue:
1) I un-ticked the repository / advanced / per-vm setting. - retried the job. = job failed
2 ) I created a new job, pointing to a copy of the .vbk files = job failed
3) I created a new repository and remapped the job to the new repository that has never been enabled for per-VM files = job failed .
4) I created a new backup job, pointing to the new repository = job worked = new backup chain.

How can I keep my backup chain, history going now that I have a new license. This is effecting 50 servers in 3 remote office backing up to our DC.
I don't have to complete full backups over the WAN again do I?

Regards
Warwick

foggy
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Full Name: Alexander Fogelson
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Re: Per-VM Backup Files - URGENT issue

Post by foggy » Aug 01, 2017 12:46 pm

Hi Warwick, when you switch the per-VM setting, you need to perform an active full backup for it to take effect (basically, to switch the backup file format - that's why mapping to the existing chain is not possible). You can create new fulls locally and physically send them to remote location to avoid transfer over WAN, if applicable.

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