I am sorry you've wasted days of your time troubleshooting the physical limitations of Veeam, especially considering our product was built exclusively for virtual machine backup. I understand you are upset right now, so not sure if answering your comments is even a good idea, but perhaps it is a tad better than leaving your post unanswered. I will simply explain you our position regarding the points you have mentioned, and I'd appreciate if you don't start flame war in return.
How about placing a large flashing banner on the main website http://www.veeam.com
saying that Veeam does not and cannot back up physical systems so if you are looking to backup physical systems look elsewhere.
That would be like Apple putting a large flashing banner on their main website saying "if you are looking for Android phones look elsewhere". Honestly, no vendors builds their web site, marketing materials or production documentation around what product does NOT do... that's just wrong.
There is the product description, system requirements, user guide and all other documentation that explains what specifically the product does. Anyone doing absolute minimum amount of due diligence before buying the product will immediately note that Veeam B&R is built exclusively virtual machine backup. This is something noted in the first sentence of every product description we ever had...
Also, our enterprise customers
like Mazda will disagree with your assessment of Veeam not being an enterprise class product. You are making blind statement from your point of view here, but facts tell the opposite. Obviously, we would have never been able to get 75% of Fortune 500 as our customers if the product was not enterprise class? You are explaining above that we are not enterprise class because we do not address "small business type" scenarios, well this is quite contradicting.
I do definitely agree that we are not everything for everyone. We are laser focused on our target customer, and this is what makes us successful. If your "hardheaded" is synonym of "focused", then I like to be "hardheaded", because apparently this is what it takes to create the faster growing backup software company in the world, and beat a bunch of established competitors who "do it all".
Now, while we will always remain focused on our target customer, it does not mean our target customer is not expanding as we evolve. For example, up until recently we have been purely disk based backup solution, because this was sufficient for vast majority of SMB customers. Back 5 years ago, I've never thought we will ever have tape support. However, our focus lead to our great success in SMB, which in turn helped us to naturally grow into mid-market, and then into enterprise segment, where lack of tape support has quickly became #1 roadblock for further growth. So, we have delivered native tape support in v7 - huge, complex feature.
As you can see, it's not like we are not listening to our customers, and not addressing their pains. And while you may have a different opinion on priority of the specific missing feature, just remember that you are representing the opinion of only two companies here (your previous and current employee), and I get to review feedback from over 90'000 of our customers. So, in my position I see much bigger picture on what is the real demand for the specific feature comparing to all other features within our customer base. And trust me, we are not enemies to ourselves... We will never postpone highly demanded feature to be able to instead implement a feature that is in less demand - that would be complete nonsense from the business perspective, as you can imagine. We do prioritize all features according to the demand and value to the product, and our growth proves that we've been doing a very good job with that so far.