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mcz
Veeam Legend
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Joined: Jul 19, 2016 8:39 am
Full Name: Michael
Location: Rheintal, Austria
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please change the customer portal upload logic - my.veeam.com

Post by mcz »

Dear PM's,

creating a case is very easy and smooth, no need to change anything there, however, uploading files could be improved. The thing is if you're having larger logfile-bundles (some GB), then it might take a while until they are uploaded to the target and I (and for sure many others) don't have the time to sit in front waiting until it is done.

BUT you have to click on submit to confirm your upload and either you somehow monitor it or the session will timeout and hours later you can do the same job again. Or you forget it and the logs won't never reach the engineer.

In any case, it would be nice to confirm the logbundles beforehand and once they are uploaded, the step will be sealed by its own.
I know that I'm not the only person with that wish, so curious for your feedback :)

Thank you!
Mildur
Product Manager
Posts: 10086
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Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
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Re: please change the customer portal upload logic - my.veeam.com

Post by Mildur »

Hi Michael

The support portal is not managed by the Veeam R&D, but by our Customer Support department.

Please go to my.veeam.com and open a general inquiry case If you want to provide feedback to the right team.

https://www.veeam.com/kb1771
General Inquiry — for feedback or issues related to Veeam websites and services, not products.
For uploading larger log files, I recommend to use the SFTP option. I never use the web UI if I have to upload large log packages or database dumps (yes, I also open cases from time to time :))

Best,
Fabian
Product Management Analyst @ Veeam Software
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