creating a case is very easy and smooth, no need to change anything there, however, uploading files could be improved. The thing is if you're having larger logfile-bundles (some GB), then it might take a while until they are uploaded to the target and I (and for sure many others) don't have the time to sit in front waiting until it is done.
BUT you have to click on submit to confirm your upload and either you somehow monitor it or the session will timeout and hours later you can do the same job again. Or you forget it and the logs won't never reach the engineer.
In any case, it would be nice to confirm the logbundles beforehand and once they are uploaded, the step will be sealed by its own.
I know that I'm not the only person with that wish, so curious for your feedback

Thank you!