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kaysus
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Problem reinstalling Veeam Backup

Post by kaysus »

Hi,

i have problems reinstalling Veeam Backup & FASTSCP 3.0.

After installing it successfully, i get error message while starting the application:

"Object reference not set to an instance of an object"

Only the welcome-screen is showing.

Anyone knows this error?

Vitaliy S.
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Re: Problem reinstalling Veeam Backup

Post by Vitaliy S. »

Hello,

Please send us veeamshell.log from Help|Support Information to support@veeam.com, so we could investigate that issue, by the way why are not you using Veeam Backup and Replication 4.0? :wink:

Thank you.

kaysus
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Re: Problem reinstalling Veeam Backup

Post by kaysus »

Hi! VEEAM Backup 3.0 was running very well. So why to change a running system. Otherwise the support for upgrading was expired in September. :wink:

Vitaliy S.
Product Manager
Posts: 24249
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Full Name: Vitaliy Safarov
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Re: Problem reinstalling Veeam Backup

Post by Vitaliy S. »

Hello,

It is very good to hear that your 3.0 version is running as it should be, however there are lots features available in VBR 4 that are really worth upgrading. :)

Gostev
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Re: Problem reinstalling Veeam Backup

Post by Gostev »

kaysus wrote:Hi! VEEAM Backup 3.0 was running very well. So why to change a running system. Otherwise the support for upgrading was expired in September. :wink:
Please note that if your maintenance agreement expired in September, you are currently not eligible for technical support either.

kaysus
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Re: Problem reinstalling Veeam Backup

Post by kaysus »

Hi,

it is not possible to get a log-file. i can´t open Veeam. can i find the log on harddrive?

@gostev:

i thought, this is a forum. can you give me a tip?

Vitaliy S.
Product Manager
Posts: 24249
Liked: 1860 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
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Re: Problem reinstalling Veeam Backup

Post by Vitaliy S. »

Hello kaysus,

You can find the log files under current user profile, the link should look like the following:

C:\Documents and Settings\USER\Local Settings\Application Data\Veeam\Backup

Gostev
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Re: Problem reinstalling Veeam Backup

Post by Gostev »

kaysus wrote:i thought, this is a forum. can you give me a tip?
Sure, this is what I've been doing here last 2 years non stop :D but if you have an issue that requires investigating the logs and possibly involving development - it has to be passed to our technical support. This has nothing to deal with the fact that your maintenance is expired. We ask everyone else to do the same (see big red message after you click "New Topic").

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