Problems with replica/backup job hanging

[Fox54]

Hi,

Since a couple of weeks we have a problem with 6.0.0.164

Once a week or so one or two of our jobs hang and after that we have to manually stop the jobs, stop the Veeam services, kill the processes of Veeam still running and delete all snapshot of the replicated VM on the target server.

We were running these jobs without problem before

Any idea ?

[veremin]

It’s hard to say without taking a look at logs and actual virtual infrastructure. So, it stands to reason to open a ticket with our support team and let them investigate it directly. I’m wondering, though, whether the replication jobs are stuck at particular step (snapshot commit, for instance) or it’s more about random pattern.

Anyway, it’s always advisable to stay on the latest product version, since a variety of issues have been solved so far and number of improvements/fixes have been introduced.

Thanks.