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- Expert
- Posts: 107
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- Full Name: Keita Kuroki
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Restore to EC2 from S3
Hi
I would like to know restore to EC2 support condition.
My condition is bellow.
- Veeam Backup & Replication v12 and Veeam agent v 6.0
- Backup job mode is Managed by Agent.
- Backup to S3 directly.
When I restore to EC2 from backup data S3, I had bellow error message.
Restoring Disk 0 (40 GB) : Preparing virtual disk for upload...
Restore job failed Error: Failed to prepare virtual disk for upload.
On above condition, I would like to know whether restore to EC2 from S3 is supported or not.
Best regards
I would like to know restore to EC2 support condition.
My condition is bellow.
- Veeam Backup & Replication v12 and Veeam agent v 6.0
- Backup job mode is Managed by Agent.
- Backup to S3 directly.
When I restore to EC2 from backup data S3, I had bellow error message.
Restoring Disk 0 (40 GB) : Preparing virtual disk for upload...
Restore job failed Error: Failed to prepare virtual disk for upload.
On above condition, I would like to know whether restore to EC2 from S3 is supported or not.
Best regards
-
- Product Manager
- Posts: 14837
- Liked: 3083 times
- Joined: Sep 01, 2014 11:46 am
- Full Name: Hannes Kasparick
- Location: Austria
- Contact:
Re: Restore to EC2 from S3
Hello,
Yes, it's supported. So it sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be
deleted by moderators.
Thank you,
Hannes
PS: support can only help if you upload logs https://www.veeam.com/kb1832
Yes, it's supported. So it sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be
deleted by moderators.
Thank you,
Hannes
PS: support can only help if you upload logs https://www.veeam.com/kb1832
-
- Expert
- Posts: 107
- Liked: 6 times
- Joined: Sep 21, 2022 6:53 am
- Full Name: Keita Kuroki
- Contact:
Re: Restore to EC2 from S3
Hi Hannes
Thank you for your replay
The bellow is Case Num.
Case #05921537
Thank you for your replay
The bellow is Case Num.
Case #05921537
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- Expert
- Posts: 107
- Liked: 6 times
- Joined: Sep 21, 2022 6:53 am
- Full Name: Keita Kuroki
- Contact:
Re: Restore to EC2 from S3
Hi
If you have any update about this matter, please let me know.
Thank you.
If you have any update about this matter, please let me know.
Thank you.
-
- Product Manager
- Posts: 14837
- Liked: 3083 times
- Joined: Sep 01, 2014 11:46 am
- Full Name: Hannes Kasparick
- Location: Austria
- Contact:
Re: Restore to EC2 from S3
Hello,
uhm, it looks like you opened a case with community edition. Is it possible, that you are not a case administrator https://www.veeam.com/kb2211 ?
Is that a lab or a production environment? If production, then please send me the support ID via direct message and I try to get the case assigned to the normal support queue. Chances are high, that you never get an answer from with community edition.
Best regards,
Hannes
uhm, it looks like you opened a case with community edition. Is it possible, that you are not a case administrator https://www.veeam.com/kb2211 ?
Is that a lab or a production environment? If production, then please send me the support ID via direct message and I try to get the case assigned to the normal support queue. Chances are high, that you never get an answer from with community edition.
Best regards,
Hannes
-
- Expert
- Posts: 107
- Liked: 6 times
- Joined: Sep 21, 2022 6:53 am
- Full Name: Keita Kuroki
- Contact:
Re: Restore to EC2 from S3
Hi Hannes
Thank you for your reply.
I sent you support ID via direct message.
Thank you.
Thank you for your reply.
I sent you support ID via direct message.
Thank you.
-
- Product Manager
- Posts: 14837
- Liked: 3083 times
- Joined: Sep 01, 2014 11:46 am
- Full Name: Hannes Kasparick
- Location: Austria
- Contact:
Re: Restore to EC2 from S3
Hello,
thanks. Can you please contact your license admin to set proper permissions for you?
If you don't know who your license admin is, then please open a general ticket to get help.
I forwarded your contract number to support and an engineer should be assigned soon.
Best regards,
Hannes
thanks. Can you please contact your license admin to set proper permissions for you?
If you don't know who your license admin is, then please open a general ticket to get help.
I forwarded your contract number to support and an engineer should be assigned soon.
Best regards,
Hannes
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