RPC issues GetSvcVersion

Availability for the Always-On Enterprise

RPC issues GetSvcVersion

Veeam Logoby Il Ventu » Wed Dec 27, 2017 2:50 pm

Hello,
I'm using VB&R 9.5.0.823 and from few days I have an issue during the backup, I receive this error:

Error: The RPC server is unavailable. RPC function call failed. Function name: [GetSvcVersion]. Target machine: [XX.XX.XX.XX].

Just to complete the picture:

1) XX.XX.XX.XX is a virtual machine, Windows 2008 R2 hosted on a ESXi, it's the backup proxy
2) the host is an ESXi 5.5 U2
3) the NAS is a Synology in the same subnet (no space issues)
4) the firewall on XX.XX.XX.XX is off
5) disk space on XX.XX.XX.XX is ok
6) I have already rebooted the XX.XX.XX.XX twice
7) I have checked all Veeam related services and all are up and running
8 ) the antivirus is on but it's the same of other machines that run Veeam with no issues
9) the backup fails after the step "Changed block tracking is enabled", after 2 mins from start
10) nothing is changed on XX.XX.XX.XX from months

Any suggestions is really appreciated.

Regards.
Il Ventu
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Re: RPC issues GetSvcVersion

Veeam Logoby foggy » Wed Dec 27, 2017 3:08 pm

Hi Andrea, please provide support case ID for this issue. Among first steps to try are restarting/re-installing the Veeam Data Mover service running on this proxy server.
foggy
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Re: RPC issues GetSvcVersion

Veeam Logoby Il Ventu » Wed Dec 27, 2017 3:39 pm

Hello,

thank you for the hint.
Which are the steps to follow to reinstall the single Data Mover service ?
Il Ventu
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Re: RPC issues GetSvcVersion

Veeam Logoby foggy » Wed Dec 27, 2017 3:47 pm

Remove the Veeam Backup Transport component via Add/Remove Programs and deploy it again from the Backup Infrastructure tab of Veeam B&R console.
foggy
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Re: RPC issues GetSvcVersion

Veeam Logoby Il Ventu » Wed Dec 27, 2017 4:03 pm

Looking this

veeam-backup-replication-f2/manual-upgrade-of-transport-service-t16739.html

it seems that an installation package should be available somewhere, can it be used ?
Il Ventu
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Re: RPC issues GetSvcVersion

Veeam Logoby foggy » Wed Dec 27, 2017 4:08 pm

Yes, you can do this manually as well.
foggy
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