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Il Ventu
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RPC issues GetSvcVersion

Post by Il Ventu » Dec 27, 2017 2:50 pm

Hello,
I'm using VB&R 9.5.0.823 and from few days I have an issue during the backup, I receive this error:

Error: The RPC server is unavailable. RPC function call failed. Function name: [GetSvcVersion]. Target machine: [XX.XX.XX.XX].

Just to complete the picture:

1) XX.XX.XX.XX is a virtual machine, Windows 2008 R2 hosted on a ESXi, it's the backup proxy
2) the host is an ESXi 5.5 U2
3) the NAS is a Synology in the same subnet (no space issues)
4) the firewall on XX.XX.XX.XX is off
5) disk space on XX.XX.XX.XX is ok
6) I have already rebooted the XX.XX.XX.XX twice
7) I have checked all Veeam related services and all are up and running
8 ) the antivirus is on but it's the same of other machines that run Veeam with no issues
9) the backup fails after the step "Changed block tracking is enabled", after 2 mins from start
10) nothing is changed on XX.XX.XX.XX from months

Any suggestions is really appreciated.

Regards.

foggy
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Re: RPC issues GetSvcVersion

Post by foggy » Dec 27, 2017 3:08 pm

Hi Andrea, please provide support case ID for this issue. Among first steps to try are restarting/re-installing the Veeam Data Mover service running on this proxy server.

Il Ventu
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Re: RPC issues GetSvcVersion

Post by Il Ventu » Dec 27, 2017 3:39 pm

Hello,

thank you for the hint.
Which are the steps to follow to reinstall the single Data Mover service ?

foggy
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Re: RPC issues GetSvcVersion

Post by foggy » Dec 27, 2017 3:47 pm

Remove the Veeam Backup Transport component via Add/Remove Programs and deploy it again from the Backup Infrastructure tab of Veeam B&R console.

Il Ventu
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Re: RPC issues GetSvcVersion

Post by Il Ventu » Dec 27, 2017 4:03 pm

Looking this

veeam-backup-replication-f2/manual-upgr ... 16739.html

it seems that an installation package should be available somewhere, can it be used ?

foggy
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Re: RPC issues GetSvcVersion

Post by foggy » Dec 27, 2017 4:08 pm

Yes, you can do this manually as well.

JasonTsang
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[MERGED] Error: The RPC server is unavailable. RPC function

Post by JasonTsang » Sep 07, 2018 12:24 am

Hello Sir.

My backup server has show the error: The RPC server is unavailable. RPC function call failed. Function name: [GetSvcVersion]. Target machine: [IP]

Veeam Backup & Replication Version is 9.5 update 3a, I upgraded the version two weeks ago, but this error didn't happen before upgraded the version. This error happened in different Backup Job and server in few days, but when the Backup Job run [retry 1] can backup success. Can you tell me how to fix it? Thanks a lot.

foggy
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Re: RPC issues GetSvcVersion

Post by foggy » Sep 07, 2018 1:29 pm

Unless hints mentioned in the thread above do not help, please contact technical support.

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