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Posts: 23
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Joined: Aug 05, 2016 1:15 am
Full Name: Tom Grassi

SetVmCustomConfigOption failed

Post by insearchof »

Veeam B&R
Windows 2012 R2
VMware 6.5

I got this warning tonight on one VM the job has 10 VMs Runs fine everyday except for tonight.

4/23/2019 8:02:26 PM :: SetVmCustomConfigOption failed, vmRef 'vm-28', options ['SCSI0:0.ctkEnabled':'true']
The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.

What can I look for

Thank you


Mike Resseler
Product Manager
Posts: 6255
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Full Name: Mike Resseler
Location: Belgium

Re: SetVmCustomConfigOption failed

Post by Mike Resseler »

Hi Tom,

This could mean a few things, I believe ctkEnabled means we set the change block tracking parameter to true for that disk which has failed. Considering the second line it looks like there was a network issue?

Can you retry the job and see if the problem remains? If not, I would believe it was a networking issue. If it is still an issue, please create a support case and post the case ID (and outcome after investigation of the engineers) here.


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