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insearchof
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Full Name: Tom Grassi
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SetVmCustomConfigOption failed

Post by insearchof » Apr 24, 2019 2:13 am

Veeam B&R 9.5.0.1536
Windows 2012 R2
VMware 6.5

I got this warning tonight on one VM the job has 10 VMs Runs fine everyday except for tonight.

4/23/2019 8:02:26 PM :: SetVmCustomConfigOption failed, vmRef 'vm-28', options ['SCSI0:0.ctkEnabled':'true']
The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.


What can I look for

Thank you

Tom

Mike Resseler
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Re: SetVmCustomConfigOption failed

Post by Mike Resseler » Apr 24, 2019 5:06 am

Hi Tom,

This could mean a few things, I believe ctkEnabled means we set the change block tracking parameter to true for that disk which has failed. Considering the second line it looks like there was a network issue?

Can you retry the job and see if the problem remains? If not, I would believe it was a networking issue. If it is still an issue, please create a support case and post the case ID (and outcome after investigation of the engineers) here.

Thanks
Mike

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