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htwnrva
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Slow UI

Post by htwnrva »

Anyone else have an extremely slow UI since deploying V6? New install, not upgrade, and I'm talking 10-15 second pause for every click, for instance when doing a restore or creating a backup job. Server is 24 core, 32gb HP that is highly underutilized when backups aren't running and it's the same. Would that indicate slow database performance or application performance?

tsightler
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Re: Slow UI

Post by tsightler »

I suspect you are seeing Issue 19 as documented in the V6 Known Issues sticky. You can open a support case to see if there is a patch available.

spgsit5upport
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Re: Slow UI

Post by spgsit5upport »

Unrelated, but: Wow, 24 core, 32gb HP, that makes only 1.3Gb per core...
Did not think such config would even be sold...

Seb

htwnrva
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Re: Slow UI

Post by htwnrva »

It sounds like issue 19 to me also. After further investigation it appears to be database-related. I had the database on a 2 vCPU SQL R2 VM and it was pegging it out when backups run. When backups are not running the UI is just a little laggy but when they are running it was very laggy. We'll see what happens tonight. This is the same database server that we hosted 3 v5 databases on so it seems that the db is used a lot more in this release.

tsightler
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Re: Slow UI

Post by tsightler »

Yes, but I think this is due to a bug. At least one client that I worked with experienced a similar issue and has been provided a temporary patch that corrected the issue. My understanding is that this fix will be included in HF3, but I cannot confirm this for sure, thus my suggestion to open a support case.

htwnrva
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Re: Slow UI

Post by htwnrva »

Already opened. I appreciate it.

jcorbin121
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Re: Slow UI

Post by jcorbin121 »

Yes me also - on Win2k8 r2 VM w/8CPU's & 32GB RAM - very slow response times.

Vitaliy S.
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Re: Slow UI

Post by Vitaliy S. »

John, please contact our support team to be notified on hotfix availability.

lars@norstat.no
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Re: Slow UI

Post by lars@norstat.no »

This is an old tread, but i didn't find any newer tread to post in ...

I have had this problem since i started using Veeam, and frankly just assumed that the UI was bad and there where nothing to do about it, i have now updated to the new Version 7 and are still having issues with the UI.

If i'm standing in the running jobs window and press the replication button it takes 16.02 seconds to appear.
If i right click a job and select edit then it takes 15.19 seconds for the first dialog box to appear.

This is in addition to the UI almost never refreshing when in one of the windows and generally the UI is hanging at random times.

This is while one job is running.

The Veeam server is a Vmware Virtual machine with 8 cores, 24 GB RAM and is hosted on a IBM 3850 X5 that have 20 % core utilization and the SQL 2012 database is local and limited to using 5 GB of RAM


Lars Skjønberg

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Re: Slow UI

Post by Gostev »

Hi Lars, this is definitely not normal, which is why you didn't find any newer threads with the same complaints ;)
Please open a support case for investigation, may be your configuration database needs manual clean up.

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Re: Slow UI

Post by lars@norstat.no »

Will do .... and thnx for the quick reply :-)

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