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- Veteran
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- Full Name: Tristan Floor
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SSH authentication failed
Hello,
I'm new to Veeam backup and i like it.
The problem i have is that i've create a backup of a linux (sles11) VM, and now try to restore a file directly back to the original server. (FLR is started)
Therefore i have to add a "New linux server". So i try to add it, fill in the ip/or dns name and ssh credentials that are also working from putty.
But i get Failed to login to "servername", port 22, user root, user authentication failed"
As i say putty is working fine from the backup server to the linux (sles11) VM on ssh.
I have
- 1 dedicated Veeam backup server. (windows 2008 R2)
- Vmware esxi 4.1.0
- All components are in the same lan segment.
I've also tried some non-root accounts but get the same error.
Who can help me with this?
Regards,
Tristan.
I'm new to Veeam backup and i like it.
The problem i have is that i've create a backup of a linux (sles11) VM, and now try to restore a file directly back to the original server. (FLR is started)
Therefore i have to add a "New linux server". So i try to add it, fill in the ip/or dns name and ssh credentials that are also working from putty.
But i get Failed to login to "servername", port 22, user root, user authentication failed"
As i say putty is working fine from the backup server to the linux (sles11) VM on ssh.
I have
- 1 dedicated Veeam backup server. (windows 2008 R2)
- Vmware esxi 4.1.0
- All components are in the same lan segment.
I've also tried some non-root accounts but get the same error.
Who can help me with this?
Regards,
Tristan.
-
- Chief Product Officer
- Posts: 31780
- Liked: 7280 times
- Joined: Jan 01, 2006 1:01 am
- Location: Baar, Switzerland
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Re: SSH authentication failed
Hi Tristian, couple of things to check:
1. The server must have Perl installed
2. The server supports password authentication
3. The root password should not contain certain symbols (such as space)
If all above looks OK, open a support case and provide them the debug logs.
Thanks!
1. The server must have Perl installed
2. The server supports password authentication
3. The root password should not contain certain symbols (such as space)
If all above looks OK, open a support case and provide them the debug logs.
Thanks!
-
- Veteran
- Posts: 270
- Liked: 15 times
- Joined: Jan 03, 2012 2:02 pm
- Full Name: Tristan Floor
- Contact:
Re: SSH authentication failed
Hi,
I've checked the things.
1. The server has perl installed (it's a basic sles11sp1 install)
2. What do you exactly mean with password auth? , how can i check that/
3. I've made a new test user on the server with a simple username (test) and password. But still no success.
Is there a log file i can check?
Thanks.
I've checked the things.
1. The server has perl installed (it's a basic sles11sp1 install)
2. What do you exactly mean with password auth? , how can i check that/
3. I've made a new test user on the server with a simple username (test) and password. But still no success.
Is there a log file i can check?
Thanks.
-
- Chief Product Officer
- Posts: 31780
- Liked: 7280 times
- Joined: Jan 01, 2006 1:01 am
- Location: Baar, Switzerland
- Contact:
Re: SSH authentication failed
Please contact our support for assistance with that. Thanks.
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- Veteran
- Posts: 270
- Liked: 15 times
- Joined: Jan 03, 2012 2:02 pm
- Full Name: Tristan Floor
- Contact:
Re: SSH authentication failed
It's the trial version, so i don't think i have support.
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- Chief Product Officer
- Posts: 31780
- Liked: 7280 times
- Joined: Jan 01, 2006 1:01 am
- Location: Baar, Switzerland
- Contact:
Re: SSH authentication failed
If you are on your official trial, then you are eligible for support. When you click New Topic, there is a link in big red font explaining all this.
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- Veteran
- Posts: 270
- Liked: 15 times
- Joined: Jan 03, 2012 2:02 pm
- Full Name: Tristan Floor
- Contact:
Re: SSH authentication failed
I will do that.
Thanks
Thanks
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