[V11a] SureBackup and secondary NIC

[Il Ventu]

Hello,

our Veeam infrastructure consist of VBR/VBEM servers in a remote datacentre and a lot of production sites spread over Europe, on each site we have a Veeam proxy + local repository. Each site has its own lan ip range.

I'm configuring some SureBackup jobs to test backup on sites, at the moment what I need is to pass heartbeat test due it's not possible to pass ping test due to routing issues.

90% of our tests have no issues but some tested VM's, with two vNIC configured, are failing with the error described here : https://www.veeam.com/kb4070

I read the solution suggested but to be honest, I'm unable to replicate it.

Let me show an example (all ip addresses are not real):

Virtual machine with two vNIC.

LAN on vNIC 1:
IP: 10.90.34.56
NetMask: 255.255.248.0
Gateway: 10.90.34.1
DNS: 10.90.34.200

LAN on vNIC 2
IP: 192.168.2.199
NetMask: 255.255.255.0
Gateway : not set
DNS : not set

During the creation of the Virtual Lab I select "Basic single host (automatic configuration)" and this is the result:

Code: Select all

Lab name:	Test Virtual Lab
ESX name:	xxxxxxxxxxx
Datastore:	yyyyyyyyyyyy

Appliance:	
    Name:		Test VLAB VM
    Pool name:	xxxxxxxxxxx
    Folder name:	xxxxxxxxxxx
    Production network name:	Production
    IP:		10.90.34.129
    Subnet mask:	255.255.248.0
    Default gateway:	10.90.34.1
    DNS:	
        Preferred:	10.90.34.200
        Alternate:	xxxxxxxxxxxxxx

Network configuration type:	basic single-host

Network options:	
Isolated network:	Test VLAB VM Lab Production
    Masquerade IP:	11.0.0.0
    Appliance IP:	10.0.0.1
    DHCP:		enabled

Network mapping:	
      Production       --> Test VLAB VM Lab Production

Do you have any suggestion to fix this issue ?

As I said I dont' need the ping test passed, at the moment I need only the heartbeat test and that the whole SureBakup job will not fail.

Thank you for any suggestion.

[PetrM]

Hi Andrea,

You need to select "Advanced single-host" mode in this step of Virtual Lab creation wizard, map every production network to an isolated one at this step and specify network settings for each
vNIC here. If you want to disable ping tests, you can do it at the level of SureBackup job settings if you link a backup job or you can edit startup settings for a VM in Application Group.

If the suggestions above do not help you to get rid of an error, please open a support case and share its ID with us over here.

Thanks!