schaffeb wrote:I'm hoping SureBackup contains the ability to do message level backup and restore with exchange. That would be wonderful!

Ben, I am interested to learn more on how this would work in ideal world from administrator (or help desk person) and end user perspective. Something like this scenario: CEO deleted some extremely important confidential email and needs it back desperately.
Option 1. CEO calls up help desk and asks to recover it.
- What does he tell them? Subject? Approx. deletion time? Content?
- How help desk person locates the email. They will need ability to browse through and read some CEO emails... is it even allowed for help desk stuff to access CEO email? Especially given that this email is highly confidential?
- When deleted email is found - is it injected into his mailbox? Forwarded to him as attachment? Or as PST file?
Option 2. CEO goes to some web portal, of older copy of mailbox, finds the required email in it, and recovers data from it (copy/paste, or clicks button next to it to recover back into production mailbox).
Option 3. Some other way? Again, looking for what would be ideal implementation of item-level recoveries in your opinion.
Of course, everyone else's user stories are also appreciated on this matter. No worries about derailing this thread, I will move these posts into a separate topic later.