SureBackup Job fails

[UT2015]

Hi,

I wanted to test an Exchange CU in an isolated lab, but it seems not to work. I created a virtual lab, an application group and a SureBackup job for that application group. When starting the job, the VM is published, reconfigured and registered. After that an error is displayed:

"Error: Fehler beim Erstellen eines Snapshots: Datei der Änderungsverfolgung kann nicht geöffnet/erstellt werden".

In English this would be something like "error creating snapshot: the file containing changes cannot be opened/created."

I changed the datastore of the virtual lab, I changed the VM in the application group, but the mentioned error above always occurs.

Is there anything else I can do?

Best regards,
UT2015

[nielsengelen]

Best here would be to contact support for insight in logs and configuration. I am guessing you are using vSphere 6.0 and Veeam v9 running into a known issue where there is a hotfix for as mentioned in this post: veeam-backup-replication-f2/surebackup- ... 35361.html

[UT2015]

Yes, this seems to be the same situation. So why is the hotfix not published officially? I guess there are many people using vSphere 6U2, Veeam 9U1 and SureBackup...

[nielsengelen]

Hotfixes are pushed into updates. As not every hotfix may be the resolution to a problem we always advise to contact support and they will assist you with it.

[UT2015]

I opened a case (#01856316) 3 hours ago... hopefully will get that hotfix soon...