SureBackup - Ping test does not work

[agrob]

Good Day

Have configured surebackup but ping test does not work. Here is a part of the log

Code: Select all

23.07.2015 13:41:57          Heartbeat status: green
23.07.2015 13:41:57          Results: heartbeat is green, passed
23.07.2015 13:41:57          Summary: 100% total pass rate
23.07.2015 13:41:57          Running ping test(s)
23.07.2015 13:41:58          Network adapter 1: name LAN, usable
23.07.2015 13:41:58          Network adapter 1: IP address fe80::2149:4bdd:5102:f71b, skipped - IPv4 supported only
23.07.2015 13:42:33 Warning    Network adapter 1: IP address xxx.xxx.xxx.xxx, failed - request timed out

I dont know how exactely are those ping tests done. does the proxy appliance start ping test or is it done somehow over vmware tools? where could the configuration failure be?

thanks

[foggy]

Andre, please contact technical support to review your virtual lab configuration. Thanks.

[agrob]

thanks foggy, before i open a ticket i just want to make sure if i understand things right and if i have to change environment configuration (networking). the ping test, which server does send the icmp request? is it the veeam backup and replication server itself or is it the proxy appliance which starts the icmp request?

[foggy]

Ping test is performed from the Veeam B&R server itself.