Synthetic Full Stuck at 80%

[JeffN825]

My backup is stuck at "Synthetic full 80% done" in the statistics view (for the past 3 hours).

The previous message is "All VMs have been processed."

How can I figure out what the problem is here?

Thank you.

[Gostev]

Open a support case and let our engineers investigate the debug logs.

[systeembeheerder]

I had the same case, stuck at 85%.

options from support: kill the task or try to stop it. Disadvandage: your synthetic full is lost.
My job was running for 77hours (it did not interfere with anything else). It had been on 85% for about 20 hours, but all of a sudden it completed successfully. Looks like the % are not updated anymore at the end of the process.
So another option could be: wait it out.

[Gostev]

This is unexpected (% not updated) and I cannot see why would they stop updating. What is your support case ID?

[f.dapra@ifinet.it]

I had the same problem and it was due to the Synthetic part of the job,
after moving the veeam Lun from the old (windows 2003) veeam server to a new veeam 7 (windows 2012) server the next job was a very big incremental job, nearly as big as a Full backup and the synthetic was taking ages, I just killed the job and did an active full.
After that everything works fine