Comprehensive data protection for all workloads
Post Reply
hatchet_harris
Lurker
Posts: 1
Liked: never
Joined: Jan 22, 2014 9:00 am
Full Name: Jon Harris
Contact:

The given key was not present in the dictionary

Post by hatchet_harris » Nov 12, 2016 9:12 pm

Case 01974579

We are using Veeam 9.0.

We have linux backup proxies and due to disk space I need to move the backup files from proxy to another, and then reconfigure the backup job with the new storage location.
However when I click next after specifying the new location I see:

Exception on import The given key was not present in the dictionary

In the past this has worked fine, I have tried moving different backups to different proxies and the same issue.

Any ideas?

Cheers
Jon

foggy
Veeam Software
Posts: 18024
Liked: 1530 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: The given key was not present in the dictionary

Post by foggy » Nov 12, 2016 10:01 pm

Jon, have you rescanned the new repository prior to re-pointing the backup job to the new location?

dries.vergote
Service Provider
Posts: 26
Liked: 4 times
Joined: Apr 24, 2015 2:51 pm
Full Name: Dries Vergote
Contact:

Re: The given key was not present in the dictionary

Post by dries.vergote » Dec 08, 2016 1:19 pm

I have the same issue.
Copied files to a new repository. When do a rescan of the repository i get the following error:
8/12/2016 14:18:14 Warning Failed to import backup path F:\Backups\Montly\Montly.vbm Details: The given key was not present in the dictionary.
8/12/2016 14:18:16 Warning Failed to import backup path F:\Backups\Weekly\Weekly.vbm Details: The given key was not present in the dictionary.

Do you have solution for this
I have veeam V9 update1.

greetz
Dries

foggy
Veeam Software
Posts: 18024
Liked: 1530 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: The given key was not present in the dictionary

Post by foggy » Dec 08, 2016 1:56 pm

Hi Dries, could be a DB issue or corrupt backup, please contact technical support with this.

dries.vergote
Service Provider
Posts: 26
Liked: 4 times
Joined: Apr 24, 2015 2:51 pm
Full Name: Dries Vergote
Contact:

Re: The given key was not present in the dictionary

Post by dries.vergote » Dec 08, 2016 5:00 pm

Thanks, case created. #01999455

Ben28
Lurker
Posts: 1
Liked: never
Joined: Jan 24, 2017 4:21 pm
Contact:

Re: The given key was not present in the dictionary

Post by Ben28 » Jan 24, 2017 4:31 pm

HI everybody,

I'm currently facing the same issue on my environment after moving several LUN from one server to another one so Dries did you resolve your problem or you were forced to start from scratch your backup Jobs ??

Sorry for my English, I'm french so if there is any mistakes please be indulgent with me :)

thanks in advance for your reply.

Ben

foggy
Veeam Software
Posts: 18024
Liked: 1530 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: The given key was not present in the dictionary

Post by foggy » Jan 25, 2017 10:46 am

Hi Ben, Dries was able to resolve this with the help of support, so please contact them directly to get assistance with the issue. Thanks.

Steve_za
Enthusiast
Posts: 31
Liked: never
Joined: Mar 03, 2014 12:08 pm
Full Name: Steve Cooke
Contact:

[MERGED] Backup fails with The given key was not present

Post by Steve_za » May 09, 2017 8:56 am

02150022

Hi All
Recently my backup jobs fail with the following error.
2017-05-08 05:47:04 PM :: Failed to create processing task for VM PFKPMBCEN02 Error: The given key was not present in the dictionary.
Previously it was just the one job, this time it's all of them. If I delete the backup chain and rerun the job it works, but this is not an option.
There is no cause for the failure, the previous days job runs fine, then the next day I'll get this error
Anyone know how to resolve this?

Thanks

Vitaliy S.
Product Manager
Posts: 22747
Liked: 1518 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: The given key was not present in the dictionary

Post by Vitaliy S. » May 09, 2017 9:47 am

Usually this messages indicates issues with the configuration database. Our support team should be able to assist you with this issue.

Steve_za
Enthusiast
Posts: 31
Liked: never
Joined: Mar 03, 2014 12:08 pm
Full Name: Steve Cooke
Contact:

Re: The given key was not present in the dictionary

Post by Steve_za » May 10, 2017 6:09 am

Turns out a reboot, suggested by tech support fixed my problem, but it's the second time in 2 weeks it's happened. If it happens again we're going to need to get to the root of the issue.

dries.vergote
Service Provider
Posts: 26
Liked: 4 times
Joined: Apr 24, 2015 2:51 pm
Full Name: Dries Vergote
Contact:

Re: The given key was not present in the dictionary

Post by dries.vergote » May 17, 2017 4:21 pm 1 person likes this post

Ben28 wrote: I'm currently facing the same issue on my environment after moving several LUN from one server to another one so Dries did you resolve your problem or you were forced to start from scratch your backup Jobs ??
Hi, Sorry for late reply on this.
Through support I got the following Solution:

Remove backupjob from configuration:
Disk > remove from configuration

Delete vbm file from backup job. (copy othere location as backup)

Import disk > add backup

On your own risk - change jobname and repository names.
Execute following query: CHANGE backup repository name and job name (imported name)
use VeeamBackup
update [dbo].[Backup.Model.Backups]
set [repository_id]= (select [id]from [dbo].[BackupRepositories]where name = 'Backup Repository 3') where job_name='Montly_imported' and job_id='00000000-0000-0000-0000-000000000000'

Change backup location on the backupjob en map to the imported folder.

Greetz from #veeamon2017

rajkan01
Lurker
Posts: 1
Liked: never
Joined: Mar 08, 2018 4:48 am
Full Name: Rajiv Kanabar
Contact:

Re: The given key was not present in the dictionary

Post by rajkan01 » Mar 08, 2018 5:00 am

I had the same issue when i moved a backup Storage destination.

I fixed it by rescanning previous and new repository of the backup job.

Post Reply

Who is online

Users browsing this forum: Bing [Bot], Google [Bot] and 13 guests