The given key was not present in the dictionary

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The given key was not present in the dictionary

Veeam Logoby hatchet_harris » Sat Nov 12, 2016 9:12 pm

Case 01974579

We are using Veeam 9.0.

We have linux backup proxies and due to disk space I need to move the backup files from proxy to another, and then reconfigure the backup job with the new storage location.
However when I click next after specifying the new location I see:

Exception on import The given key was not present in the dictionary

In the past this has worked fine, I have tried moving different backups to different proxies and the same issue.

Any ideas?

Cheers
Jon
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Re: The given key was not present in the dictionary

Veeam Logoby foggy » Sat Nov 12, 2016 10:01 pm

Jon, have you rescanned the new repository prior to re-pointing the backup job to the new location?
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Re: The given key was not present in the dictionary

Veeam Logoby dries.vergote » Thu Dec 08, 2016 1:19 pm

I have the same issue.
Copied files to a new repository. When do a rescan of the repository i get the following error:
8/12/2016 14:18:14 Warning Failed to import backup path F:\Backups\Montly\Montly.vbm Details: The given key was not present in the dictionary.
8/12/2016 14:18:16 Warning Failed to import backup path F:\Backups\Weekly\Weekly.vbm Details: The given key was not present in the dictionary.

Do you have solution for this
I have veeam V9 update1.

greetz
Dries
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Re: The given key was not present in the dictionary

Veeam Logoby foggy » Thu Dec 08, 2016 1:56 pm

Hi Dries, could be a DB issue or corrupt backup, please contact technical support with this.
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Re: The given key was not present in the dictionary

Veeam Logoby dries.vergote » Thu Dec 08, 2016 5:00 pm

Thanks, case created. #01999455
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Re: The given key was not present in the dictionary

Veeam Logoby Ben28 » Tue Jan 24, 2017 4:31 pm

HI everybody,

I'm currently facing the same issue on my environment after moving several LUN from one server to another one so Dries did you resolve your problem or you were forced to start from scratch your backup Jobs ??

Sorry for my English, I'm french so if there is any mistakes please be indulgent with me :)

thanks in advance for your reply.

Ben
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Re: The given key was not present in the dictionary

Veeam Logoby foggy » Wed Jan 25, 2017 10:46 am

Hi Ben, Dries was able to resolve this with the help of support, so please contact them directly to get assistance with the issue. Thanks.
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[MERGED] Backup fails with The given key was not present

Veeam Logoby Steve_za » Tue May 09, 2017 8:56 am

02150022

Hi All
Recently my backup jobs fail with the following error.
2017-05-08 05:47:04 PM :: Failed to create processing task for VM PFKPMBCEN02 Error: The given key was not present in the dictionary.
Previously it was just the one job, this time it's all of them. If I delete the backup chain and rerun the job it works, but this is not an option.
There is no cause for the failure, the previous days job runs fine, then the next day I'll get this error
Anyone know how to resolve this?

Thanks
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Re: The given key was not present in the dictionary

Veeam Logoby Vitaliy S. » Tue May 09, 2017 9:47 am

Usually this messages indicates issues with the configuration database. Our support team should be able to assist you with this issue.
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Re: The given key was not present in the dictionary

Veeam Logoby Steve_za » Wed May 10, 2017 6:09 am

Turns out a reboot, suggested by tech support fixed my problem, but it's the second time in 2 weeks it's happened. If it happens again we're going to need to get to the root of the issue.
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Re: The given key was not present in the dictionary

Veeam Logoby dries.vergote » Wed May 17, 2017 4:21 pm 1 person likes this post

Ben28 wrote:I'm currently facing the same issue on my environment after moving several LUN from one server to another one so Dries did you resolve your problem or you were forced to start from scratch your backup Jobs ??


Hi, Sorry for late reply on this.
Through support I got the following Solution:

Remove backupjob from configuration:
Disk > remove from configuration

Delete vbm file from backup job. (copy othere location as backup)

Import disk > add backup

On your own risk - change jobname and repository names.
Execute following query: CHANGE backup repository name and job name (imported name)
use VeeamBackup
update [dbo].[Backup.Model.Backups]
set [repository_id]= (select [id]from [dbo].[BackupRepositories]where name = 'Backup Repository 3') where job_name='Montly_imported' and job_id='00000000-0000-0000-0000-000000000000'

Change backup location on the backupjob en map to the imported folder.

Greetz from #veeamon2017
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