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Lex

Unable to add backup repository on remote server

Post by Lex »

Hi,

I'm stuck while trying to add an extra respository on my remote backup proxy (version 8.0.0.2084):
Opening the path on the remote proxy works as, both veeam CC and remote backup proxy share the same ip net but on different sides of the wan
Both dns name as well ip address fails:

Code: Select all

[15.04.2016 15:58:57] <01> Info     Changing current panel controller to '_panelInfrastructure'
[15.04.2016 15:58:57] <01> Info     Deactivating previous panel controller '_panelBackup'
[15.04.2016 15:58:58] <01> Info     Activating current panel controller '_panelInfrastructure'
[15.04.2016 15:59:00] <01> Info     Selecting node: 'Backup Repositories' (Backup Repositories)
[15.04.2016 15:59:00] <01> Info     Selected node: 'Backup Repositories' (Backup Repositories)
[15.04.2016 15:59:02] <01> Info     Starting command: Veeam.Backup.UI.CRepositoryAddCommand
[15.04.2016 15:59:02] <01> Info     Started command: Veeam.Backup.UI.CRepositoryAddCommand
[15.04.2016 15:59:02] <01> Info       HelpProviders count: 7, Create HelpProvider for: RepositoryWizard
[15.04.2016 15:59:42] <01> Info     [Creds] Creating credentials 'admin'
[15.04.2016 15:59:45] <06> Info     Creating file commander for the host 'proxy2.intercol.local', protocol 'RemoteWin'
[15.04.2016 15:59:45] <06> Info     [proxy2.intercol.local] Creating File Commander.
[15.04.2016 15:59:45] <06> Info     [proxy2.intercol.local] [FC] Setting share credentials: Share \\192.168.1.249\public, User .\admin
[15.04.2016 15:59:45] <06> Info     Physical host volume was not found for path '\\192.168.1.249\public' on host 'proxy2.intercol.local'.
[15.04.2016 15:59:45] <06> Info     [proxy2.intercol.local] [FC] Getting disk free space: path: '\\192.168.1.249\public'
[15.04.2016 15:59:52] <06> Error    Failed to call RPC function 'FcGetDiskFreeSpace'. InParams: '<InputArguments><Path value="\\192.168.1.249\public" /></InputArguments>'. 
[15.04.2016 15:59:52] <06> Error    The network path was not found.
[15.04.2016 15:59:52] <06> Error    Failed to get free space on disk '\\192.168.1.249\public'
[15.04.2016 15:59:52] <06> Error    --tr:Failed to call DoRpc. CmdName: [FcGetDiskFreeSpace]. (System.ApplicationException)
[15.04.2016 15:59:52] <06> Error       at VeeamProxyClient.RegenerateCLRException(exception* excBase)
[15.04.2016 15:59:52] <06> Error       at VeeamProxyClient.CCliProxyRpcInvoker.DoRpc(String cmdName, String inXml, String& outXml)
[15.04.2016 15:59:52] <06> Error       at Veeam.Backup.ProxyProvider.CProxyRpcInvoker.Call(String methodName, CProxyInvokeInputArg inputArgs, Boolean secureCall)
[15.04.2016 15:59:52] <06> Error    Failed to investigate path: '\\192.168.1.249\public' on host: 'proxy2.intercol.local'.
[15.04.2016 15:59:52] <06> Error    [proxy2.intercol.local] Failed to get disk free space. (System.Exception)
[15.04.2016 15:59:52] <06> Error       at Veeam.Backup.ProxyProvider.CProxyFileCommander.GetDiskFreeSpace(String path)
[15.04.2016 15:59:52] <06> Error       at Veeam.Backup.Core.CWinFileCommander.FindDirInfo(String link)
[15.04.2016 15:59:52] <06> Error       at Veeam.Backup.Core.Repository.CStorageInvestigator.FileCommanderInvestigate(CDBHost host, String path, CCredentials creds, Int64& capacity, Int64& freeSpace)
[15.04.2016 15:59:52] <06> Error    The network path was not found.
[15.04.2016 15:59:52] <06> Error    Failed to get free space on disk '\\192.168.1.249\public'
[15.04.2016 15:59:52] <06> Error    --tr:Failed to call DoRpc. CmdName: [FcGetDiskFreeSpace]. (System.ApplicationException)
[15.04.2016 15:59:52] <06> Error       at VeeamProxyClient.RegenerateCLRException(exception* excBase)
[15.04.2016 15:59:52] <06> Error       at VeeamProxyClient.CCliProxyRpcInvoker.DoRpc(String cmdName, String inXml, String& outXml)
[15.04.2016 15:59:52] <06> Error       at Veeam.Backup.ProxyProvider.CProxyRpcInvoker.Call(String methodName, CProxyInvokeInputArg inputArgs, Boolean secureCall)
[15.04.2016 15:59:52] <06> Error    The network path was not found. (Veeam.Backup.Common.CCppComponentException)
[15.04.2016 15:59:52] <06> Error    Failed to get free space on disk '\\192.168.1.249\public' (Veeam.Backup.Common.CCppComponentException)
[15.04.2016 15:59:52] <06> Error       in c++: Failed to call DoRpc. CmdName: [FcGetDiskFreeSpace].
[15.04.2016 15:59:52] <06> Error    Unable to detect storage parameters for path '\\192.168.1.249\public' (System.Exception)
[15.04.2016 15:59:52] <06> Error       at Veeam.Backup.Core.Repository.CStorageInvestigator.Investigate(CDBHost host, String path, CCredentials creds, Int64& capacity, Int64& freeSpace)
[15.04.2016 15:59:52] <06> Error       at Veeam.Backup.Core.Repository.CStorageInvestigator.Investigate()
[15.04.2016 15:59:52] <06> Error    Unable to detect storage parameters for path '\\192.168.1.249\public' (System.Exception)
[15.04.2016 15:59:52] <06> Error       at Veeam.Backup.Core.Repository.CStorageInvestigator.Investigate()
[15.04.2016 15:59:52] <06> Error       at Veeam.Backup.Common.CBackgroundFunctionRunner.ThreadProc()
[15.04.2016 15:59:52] <01> Error    Unable to detect storage parameters for path '\\192.168.1.249\public'   at Veeam.Backup.Common.CBackgroundFunctionRunner.Run(Function function, Form splashForm, Int32 minShowTime)
[15.04.2016 15:59:52] <01> Error       at Veeam.Backup.Common.CBackgroundFunctionRunner.Run(Function function, String message)
[15.04.2016 15:59:52] <01> Error       at Veeam.Backup.UI.Repository.RepositoryWizardInfo.ResolveSizes(String folder)
[15.04.2016 15:59:52] <01> Error       at Veeam.Backup.UI.Repository.RepositoryWizardInfo.ValidateSharedFolder()
[15.04.2016 15:59:52] <01> Error       at Veeam.Backup.UI.Repository.RepositoryWizard.ApplyPage(WizardPage page)
[15.04.2016 15:59:59] <01> Info       HelpProviders count: 7, Remove HelpProvider for: RepositoryWizard
[15.04.2016 15:59:59] <01> Info     Finished command: Veeam.Backup.UI.CRepositoryAddCommand
veremin
Product Manager
Posts: 20400
Liked: 2298 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
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Re: Unable to add backup repository on remote server

Post by veremin »

Are you sure that all required ports are open? What happens if you install required packages manually and, then, re-add repository? Required package (VeeamTransport.msi) can be found under the Backup/Packages/.

If nothing helps, kindly, open a ticket with our support team.


Thanks.
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