Unable to update from 9.5.0.1922 to 9.5.4.2753

[MozzarellaHands]

I've successfully update to 9.5.0.1922 today (VeeamBackup&Replication_9.5.0.1922.Update3a),
now I'm trying to install the subsequent update as we've upgraded our VMWare vCenter Server Appliance to 6.7.

I've downloaded the suggested update from the "Missing Updates" message in the Managed Server list for the Veeam server (VeeamBackup&Replication_9.5.4.2753.Update4a).

Code: Select all

Updates list header...
=========================================================
Host: <REDACTED>
Veeam Backup & Replication Patch #KB2926: Veeam Backup & Replication 9.5 Update 4a (mandatory update)
Description: This cumulative hotfix rollup addresses issues reported on the original build of Veeam Backup & Replication 9.5 Update 4
https://www.veeam.com/kb2926

=========================================================

When I try to install the cumulative update (all previous updates to 9.5.4.x suggest the above mentioned update to 9.5.4.2753), the update installer states:

"This update can only be installed on Veeam Backup & Replication 9.5 Update 4 RTM (9.5.4.2399) or higher"

In summary: I'm at 9.5.0.1922 and the missing mandatory update to 9.5.4.2753 fails, stating I need other updates first.

What update do I have to install to finally make this work correctly?

[rajesh.r988]

Try to perfom upgrade from Update3a to Update 4 first then from Update4 to Update4a

[wishr]

Hi Mortimer,

Welcome to Veeam Community Forums and thanks for posting.

Please check here. You require that ISO to upgrade from outdated versions:



If you require any assistance with the process, feel free to reach out to our support team.

Thanks

[MozzarellaHands]

Try to perfom upgrade from Update3a to Update 4 first then from Update4 to Update4a

All the updates from 9.5.4.x before 9.5.4.2753 state "Note: A cumulative hotfix rollup that addresses issues reported by customers on the original build of Update 4 is now available, click here for more information https://www.veeam.com/kb2926."



Thank you Fedor,
I'll go ahead and try that.

[wishr]

Hi Mortimer,

Sure, please let us know how it goes.

Thanks

[MozzarellaHands]

I'm happy to report that it seems like the upgrade was successful without a hassle, once it was clear what steps had to be taken.

thank you.

[brollman]

Getting to this a little late, but I'm running into the same issue. I've pulled down the 4a ISO and I'm still getting the prompt that I can't use the update unless I'm on 9.5.4.2399 or higher. There's only one update option in the mounted ISO under updates. Is there another way to get the interim update? The 3a, I guess?

[Gostev]

I am not really sure from this description what are you doing wrong, so please contact support for live assistance over the Webex. Thanks!

[aurora-project]

Look here for the 3a update for 9.5.0.1922 https://www.veeam.com/kb2646