I'm trying to install the latest update 4. I've followed the instructions from the release note (pages 25-27) and successfully updated the Enterprise manager first, rebooted (as requested by the setup in order to finish the update process) and then started the B&R update, but i forgot to check the . The upgrade process has failed with "Database version downgrade detected....Reboot and restart the setup".
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[23.01.2019 16:55:24][INFO] Installing Veeam products.. [23.01.2019 16:55:24][INFO] Installing Veeam Backup Catalog [23.01.2019 16:55:29][INFO] Installation of Veeam Backup Catalog completed. [23.01.2019 16:55:29][INFO] Installing Veeam Backup & Replication [23.01.2019 16:58:48][INFO] Exception occurred (Veeam products installation section). Info: System.ComponentModel.Win32Exception (0x80004005): Fatal error during installation at Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result) at Veeam.Setup.MsiLibrary.VmMsiCommon.InstallProduct(String product, String commandLine, Boolean& bReboot) at Veeam.Setup.Wizard.VmInstallProduct.RunInstallation(Boolean& bReboot) at Veeam.Setup.Wizard.VmInstallEngine.Install(ShowControlFunc showActionData, Boolean bRepair, Boolean bUpgrade, VmDialogEngineHandler m_dialogEngineHandler) at Veeam.Setup.Wizard.PredefinedDialogs.VmInstallDialog.m_installWorker_DoWork(Object sender, DoWorkEventArgs e) [23.01.2019 16:58:48][INFO] Starting services... [23.01.2019 16:58:48][INFO] Services have been started. [23.01.2019 16:59:06][INFO] Exiting...
Name: Veeam Backup and Replication
Publisher: Veeam Software AG
Installed on: 23.01.2019
It does not work now (target machine actively refuses it 127.0.0.1:9392 error). There is some issue with our support ID (case #03377311) which prevent me to submit a case to your technical department. Any suggestions while i'm waiting for ticket response?