V10 Error: Failed to start an agent on one of the extents.

[jackyku]

Recently upgrade from v9.5 u4b to v10. After upgrade having issue on backup copy to the Exagrid Repo. 80% of the backup copy hit the error "Error: Failed to start an agent on one of the extents." When copy to normal repo without issue.
Anyone hit the same issue?
I also patch to cumulative patch 2 but the result still same.
Case ID 04201760

[Dima P.]

Hello Jacky,

Please keep working with our support team and let us know if you need any help with the investigation. Cheers!

[jackyku]

until now still did not get the ans from the support. My boss keep on asking me how this can happen

[HannesK]

Hello,
please understand that we cannot comment when support will solve an issue. The forums are run by product management and not by support...

If you feel that things are not going forward with your support case, then you can escalate the case on your own: veeam-backup-replication-f2/rules-of-po ... -t755.html (last sentence in first post)

Best regards,
Hannes