V12 error after upgrading - Nullable object must have a value

[Marc.H]

Hi,

I upgraded one environment to the V12 RTM version and whenever I try to edit a Backup or replication Job get the error "Nullable object must have a value"

I get the same error when trying to create a new Backup or replication job.

Any hints?

Marc

[Mildur]

Hello,
That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be deleted by moderators.
If you like to ask questions about technical issues without a support case, then you can try https://community.veeam.com/.

Debug logs and maybe the database are required to analyze such issues.

Best regards,
Fabian

PS: support can only help if you upload logs https://www.veeam.com/kb1832

[cameron.calvert]

+1

I'm having the same issue.

Case #05860782 — Error editing a job in V12 RTM

[Mildur]

Hi Cameron

Thanks for the case number.
I checked our support cases and it seems a fix for updated VBR server is already available. Your support engineer will assist you in applying it.
This issue will be fixed in our GA release.

Best,
Fabian

[Marc.H]

Hi Cameron,

thanks for sharing the information. I opened a case as well Case #05862414 - and referred your case number.

Thanks
Marc

[Marc.H]

Quick update from my side:

Veeam support did solve the problem. They analysed the DB and figured out in credential db that there was indeed an entry with NULL value. We fixed that with SQL command and everything is up and running.

As always - very good Support!

[Mildur]

Thanks Marc for the positive feedback.
I'll let our support team know

Best,
Fabian

[FrankV1971]

We face the same issue. Is the fix available?

[veremin]

Kindly reach our support team for further confirmation. If the issue is verified, the fix will be shared with you. Thanks!

[urbok]

It's possible to share the SQL query command to fix the NULL in credential db?

[Mildur]

Hi

We won't share DB queries. It is not supported to run that on your own.
To solve this issue, please use the Day0 patch to update RTM to GA.
https://www.veeam.com/kb4415

The patch was released last Friday.

Best,
Fabian