VBR 10 email notification subject issues

[zadrian]

I have recently upgraded my VBR server from 9.4 to 10.1.
During testing there were some errors especially on the surebackup & surereplica (I forgot to update the virtual lab). So there were emails sent to me (bak admin) with the subject "[Failed] SureReplica VM-test" (there is a red box with error description) .

However after the update of the virtual lab, the jobs ran successfully but the email notification subject is still "[Failed] SureReplica VM-test" (there is a green box with status "success").

Is there some cache I need to clear ? Somehow only happens for surebackup & surereplica. I have tried failing backup jobs (by cancel jobs 1/2 way) and only "retries" have this symptom, the next day a "[success]" email notification is sent.

[Egor Yakovlev]

Hi Zadrian

Are you receiving email notifications from Global Email Notifications, or you have a special Email Notification Settings set on SureBackup job level?

I want to check with QA and try to reproduce this scenario.

/Thanks!

[zadrian]

Its a Global Email Notification.

I am using Gmail on G-suite for Business, so its a threaded email.

[Egor Yakovlev]

Could not reproduce scenario in the labs and there is no track of identical reports, so I guess that might be something specific to your environment.
Feel free to investigate with Support team and share the case ID here for future reference.

/Thanks!