Hi there
Didn't find a better place, hope you're not mad at me
I have a customer, who has no longer access to his license-admin account AND E-Mail.
How can we get in touch with Veeam? I cannot open a ticket as our account has not rights to open a case for him and calling support doesn't work either, as we don't have a case number.
Hope somebody can help, as we need to open a case to investigate an issue as soon as possible.
Best regards
Freddy
-
- Influencer
- Posts: 15
- Liked: 1 time
- Joined: Jul 28, 2020 11:35 am
- Full Name: Freddy Neuhaus
- Contact:
-
- Product Manager
- Posts: 9813
- Liked: 2595 times
- Joined: May 13, 2017 4:51 pm
- Full Name: Fabian K.
- Location: Switzerland
- Contact:
Re: Veeam Account
Hello Freddy
Does the customer still has access to the same mail domain?
An easy way would be creating a mail alias with the old mail address of the license admin and then reset (forgot password option) the password on my.veeam.com. This gives you access to the account again.
If you let me know the customer name in a private message I can check if there is a second account registered for the license. The customer can login as the second account and open a license support case to transfer the license admin role.
Best,
Fabian
Does the customer still has access to the same mail domain?
An easy way would be creating a mail alias with the old mail address of the license admin and then reset (forgot password option) the password on my.veeam.com. This gives you access to the account again.
If you let me know the customer name in a private message I can check if there is a second account registered for the license. The customer can login as the second account and open a license support case to transfer the license admin role.
Best,
Fabian
Product Management Analyst @ Veeam Software
-
- Veeam Legend
- Posts: 198
- Liked: 55 times
- Joined: Mar 22, 2017 11:10 am
- Full Name: Mark Boothman
- Location: Darlington, United Kingdom
- Contact:
Re: Veeam Account
The client can open a licensing case. They cover what to do if you have lost access to the License Administrator account
https://www.veeam.com/kb2211
https://www.veeam.com/kb2211
Who is online
Users browsing this forum: Bing [Bot], lando_uk, Semrush [Bot] and 81 guests