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jlester
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Veeam BES v8 Error

Post by jlester »

Support ID 00675672

Since the upgrade to v8, our Enterprise Manager is no longer polling the B&R server. The log shows:

Code: Select all

Cannot insert the value NULL into column 'guest_os', table 'VeeamBackupReporting.dbo.C.BObjects'; column does not allow nulls. INSERT fails. The statement has been terminated.
When I look at the XML line that is trying to import, I see several VM's that have been deleted from vCenter over the years. They have blank entries for GuestOsName, GuestOsType, etc. I think that is the problem, but am not sure how to fix it.

Any ideas?
foggy
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Re: Veeam BES v8 Error

Post by foggy »

Jason, have you performed upgrade per instructions provided in the release notes (i.e. upgraded Enterprise Manager prior upgrading Veeam B&R itself)?
jlester
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Re: Veeam BES v8 Error

Post by jlester »

Yes, I did at first. I had a problem with McAfee though.

We're not heavy users of BER, so I uninstalled it, deleted the old database, and did a fresh install of BER. Still getting the same error though. The dbo.BObjects table for VBR does show the old VM's with blank values for GuestOSName and GuestOsType. I'm thinking those could be deleted, but will wait until I find out if it is safe to do so. They definitely no longer have backup chains, some have been deleted for several years.

Thanks,
Jason
foggy
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Re: Veeam BES v8 Error

Post by foggy »

Let's see what our engineers could say after reviewing the logs.
Vitaliy S.
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Re: Veeam BES v8 Error

Post by Vitaliy S. »

Yes, I have heard about the same issue when upgrading Veeam ONE > Veeam One 8 Server upgrade Fails because of McAfee. Just wanted to give the heads up to other Veeam Availability Suite users.
foggy
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Re: Veeam BES v8 Error

Post by foggy »

Looks like the issue is confirmed (database-related) and will be addressed in one of the future updates. Currently, I believe support will be able to assist you in editing the database so that it could be correctly collected by Enterprise Manager. Thanks.
jlester
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Re: Veeam BES v8 Error

Post by jlester » 1 person likes this post

Support sent me an SQL script that took care of the issue for us.
NightBird
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Re: Veeam BES v8 Error

Post by NightBird »

Same problem here... could you please provide us this SQL Script ?

"Cannot insert the value NULL into column 'guest_os', table 'VeeamBackupReporting.dbo.C.BObjects'; column does not allow nulls. UPDATE fails. The statement has been terminated."

Thx
Boris
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Re: Veeam BES v8 Error

Post by foggy »

Boris, please contact support directly to confirm and get instructions on how to fix this.
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