- Posts: 97
- Liked: 13 times
- Joined: Jan 30, 2014 3:37 pm
- Full Name: Joachim
Thank you, people from veeam support, you are close to being perfect
- Product Manager
- Posts: 20110
- Liked: 2210 times
- Joined: Oct 26, 2012 3:28 pm
- Full Name: Vladimir Eremin
Hi, Andy,email@example.com wrote:You've been "working on a ticket for a week now?" That's nothing. I have a ticket that was escalated to Level 3 months ago which was opened on 10-19-2014. One of the primary reasons I dumped Symantec was due to their poor support. Unfortunately, Veeam is even worse. They just handle things differently. You can't count on receiving tape support in a timely fashion because they don't believe any tape issue is ever a #1 Severity. Interesting way of handling these issues.
Can you post your ticket number please, so we can take a look at the case? Based on the timelines you have provided, the issue should be in R&D at this time, and perhaps it requires major code changes to fix, preventing us from issuing you a hot fix.
Thank you in advance.
- Posts: 41
- Liked: 4 times
- Joined: Jun 03, 2011 12:41 am
- Full Name: Cliff Meakin
By the way, in all the years I have been using VMware on IBM, I have never had a VMware support issue. It has never failed in any way! I think that's pretty good too. So really, IBM + Vmware + Veeam has been pretty close to bulletproof for me. I'm a very happy customer.
- Posts: 95
- Liked: 18 times
- Joined: Jun 04, 2014 10:23 am
- Full Name: Alan ORiordan
The weekly digest emails are useful too, no junk to block or unsubscribe from there.
As for the OP to say that Veeam support sucks is ridiculous was Patch 1 not release on Christmas Day?