Veeam Explorer for Sharepoint Time Out

[freddie.eichmann]

Hi everybody,

i want to restore some items with veeam explorer for SharePoint. Everything is running and i can open the explorer for SharePoint.
There are two databases
- content.mdf (with a big amount of data in GBs)
- content_2.mdf (with a minimal amount of data in MBs)

When i try to explore the content.mdf DB theres a error/message with the following text:
"Timeout expired. The timeout period elapsed Prior to completion of the Operation or the server is not responding. The wait Operation timed out".
The explore procedure of the content_2.mdf DB is working without any problems.

Is there any limitation of the SQL DB for SharePoint Explorer? (Size, Amount of Items, etc.)

[DGrinev]

Hi Freddie and welcome to the community!

The only thing I've found is MS Content DB recommended limit of 200GB as stated here: LINK
Please contact technical support and ask them to change the timeout parameter in the configuration file of Sharepoint explorer.
Also, share the case id here or your topic will be deleted according to the rules of the forum. Thanks!

[PKaufmann]

I am facing the same issue..
case is open #02469703

tried to extend the timeout in the config.xml to 60, and to 600, but no change

<Veeam>
<SharePointExplorer>
<SQL AutoEnableAttachNetworkFile="False" Server="XXXXXXX\STAGING" UseWindowsAuthentication="True" />
<SMTP UseSmtpSettings="False" />
<RESTORE RequestTimeout="600" />
</SharePointExplorer>
</Veeam>

[PKaufmann]

FYI, above parameters were wrong..

got the correct one from the support today, and the restore worked:

<Veeam>
<Core>
<Log Level="Extended" />
</Core>
<SharePointExplorer>
<Database CommandTimeout="900" />
</SharePointExplorer>
<SQLCore ConnectTimeout="900" CommandTimeout="900" />
</Veeam>

[Mike Resseler]

Thanks for letting us know PKaufmann,

This will help others also! Much appreciated

Cheers
Mike

[EvoTom]

Please could you let me know where the file is located to change the SharePointExplorer timeout value. I am running v9.5.

[veremin]

C:\ProgramData\Veeam\Backup\SharePointExplorer (if file doesn't exist there, feel free to create it). Thanks.

[Simpleacc]

Hello,

We have the same problem. The solution is create a file here C:\ProgramData\Veeam\Backup\SharePointExplorer\config.xml and paste this information?

<Veeam>
<Core>
<Log Level="Extended" />
</Core>
<SharePointExplorer>
<Database CommandTimeout="900" />
</SharePointExplorer>
<SQLCore ConnectTimeout="900" CommandTimeout="900" />
</Veeam>

Just this? Is not necessary enable something or activate a feature?

Best regards,

[foggy]

Hi Javier, yes, at least setting these timeouts helped people above. If doing the same doesn't address your issue, feel free to contact support for a closer look. Thanks!

[wadeal]

Years on from original and this issue still somehow exists. Can't even close the SharePoint Explorer that gives a timeout when trying to dismount the database, just junk.

[PetrM]

Hello,

Please contact our support team to reveal the root cause of the timeout issue and paste the support case ID over here for our reference.

Thanks!