Veeam Restore - VM is not available

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Veeam Restore - VM is not available

Veeam Logoby mzles » Mon Feb 06, 2017 6:22 pm 1 person likes this post

Case ID 02060927

I am trying to perform a restore to the original location on the VM network and I am getting the error message "VM is not available". The backups work just fine, but I just can't restore.

The message log shows:

Code: Select all
File level restore started
Using <computer_name> as mount server
 Interactive mode
Mounting restore point
Starting restore
VM is not available
Restore completed
Restore failed Error: VM is not available

Thank you
mzles
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Re: Veeam Restore - VM is not available

Veeam Logoby v.Eremin » Tue Feb 07, 2017 8:49 am 1 person likes this post

Hasn't the original VM got a new MorefID by any chance (might have happened during migration to new vCenter server and similar operations)?
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[MERGED] restore failed error: VM is not available

Veeam Logoby raysc98 » Thu Oct 19, 2017 3:19 pm

I am testing restore of (Windows) guest file and I keep getting the "Restore failed Error: VM is not available". It is a standalone ESX 5.5 server and the VM that I am restoring a file to is up and running. Can someone enlighten me as to what this error means?

Thanks
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Re: Veeam Restore - VM is not available

Veeam Logoby v.Eremin » Thu Oct 19, 2017 3:27 pm 1 person likes this post

Any chance original VM got a new MorefID assigned, as a result of migration procedure or similar? Thanks.
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Re: Veeam Restore - VM is not available

Veeam Logoby raysc98 » Thu Oct 19, 2017 3:41 pm

I did not do any migration. I added the ESX server as a standalone (no vCenter) and performed backups. Backups are running successfully with no issue. I was able to test an Instant VM recovery as well (overwriting the whole VM).

How else can the VM's MorefID change other than migrating to a new vCenter?
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Re: Veeam Restore - VM is not available

Veeam Logoby v.Eremin » Thu Oct 19, 2017 7:03 pm

Instant VM Recovery must have been the reason. As far as I remember, Instant VM Recovery creates a brand new VM with its own MorefID, so that explains why "original" VM can no longer be found. Thanks.
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Re: Veeam Restore - VM is not available

Veeam Logoby raysc98 » Thu Oct 19, 2017 7:31 pm

It was already failing even before I tried Instant VM Recovery.
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Re: Veeam Restore - VM is not available

Veeam Logoby raysc98 » Thu Oct 19, 2017 7:56 pm

Problem fixed after ensuring VMware tools is installed and running on the VM. Thanks to mzles who provided the fix and everybody else who replied!
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Re: Veeam Restore - VM is not available

Veeam Logoby v.Eremin » Fri Oct 20, 2017 9:37 am

Hmm, so it was absence of VMware Tools that caused VM unavailability issue? And once those were installed, the problem went away? Thanks.
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