Veeam skiped half of the VMs

[TomD]

Hi,

We are trialing Veeam backup, we did successful few smaller jobs. Yesterday we tried to do around 60 VMs during the night, came in the morning and it says that only 36 were done other were not even attempted.

We run Veeam on 8core server, Windows 2008 R2 with 6GB of RAM. SAN is FC connected, Veeam has access to all LUNs.


Here is some sample logs how it looks like - 36 of 61

36 of 61 VMs processed (1 failed, 4 warnings)

Total size of VMs to backup: 1.62 TB
Processed size: 1,009.09 GB
Processing rate: 36 MB/s
Start time: 26/05/2010 18:00:14
End time: 27/05/2010 02:02:12
Duration: 8:01:57

Processing object "svhg03" (36 of 61)
Job has failed unexpectedly


we did review logs but could not find any reference to missing v- machines?

We run version 4.1.1

Anyone can advise ?

[Vitaliy S.]

Hello Tom,

It's hard to say what went wrong without seeing the full job log files. Please refer to our support team directly for assistance with this issue. By the way do you have the same disk configuration for your failed VMs, are they located on the same ESX(i) host/datastore?

Thanks!

[TomD]

Hi,

there are 5 ESX hosts in the cluster, failed VMs are on random ESXs and random LUNs, since it is trial version, is there any support for that ?

Thanks

[Vitaliy S.]

Yes, we do provide support for trial users also.

[Gostev]

This is possibly the same issue as the one described in the stickied thread in this forum, and there is a fix available.

[antivir]

This is possibly the same issue as the one described in the stickied thread in this forum, and there is a fix available.

We have licensed version. How to get that fix?

[Gostev]

This question is also answered in that thread (see last line)
[LATEST VERSION and UPDATES]

[TomD]

I did log a call with support.

Is there possibility to download the fix without waiting for support to come back ?

[Gostev]

Yes, it is possible - but for public updates only. Hot fixes are distributed through our support only.

[antivir]

This question is also answered in that thread (see last line)
[LATEST VERSION and UPDATES]

No answer from yesterday. Any another way?

[Vitaliy S.]

Andrew,

Could you please tell me your case number, so I could have a look at the ticket state?

[antivir]

Andrew,

Could you please tell me your case number, so I could have a look at the ticket state?

I have license only. I try to find number.

[Vitaliy S.]

Andrew,

Have you emailed our support team for the fix? You should have recieved an automatic response with the ticket number.

[antivir]

Andrew,

Have you emailed our support team for the fix? You should have recieved an automatic response with the ticket number.

I send message via web form.

[Vitaliy S.]

Andrew,

I cannot see any request from you in our ticketing system, please write directly to support@veeam.com

[antivir]

Support expiration date=03/11/2010 - is this march or november?

[Vitaliy S.]

It is november, as we have Day/Month/Year format for the license file.