Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V in a single System Center Operations Manager Console
Post Reply
GMLU_IT
Influencer
Posts: 15
Liked: 3 times
Joined: Oct 30, 2013 4:10 pm
Full Name: GMLU
Contact:

Empty Description in Alert Rule "Veeam Agent: Application warning"

Post by GMLU_IT »

The Veeam Backup Monitoring MP has an alert rule "Veeam Agent: Application warning", which is tracking alerts and warnings from any veeam agents on endsystems.
unfortunately, the alert-description field in the SCOM-console for the alert stays empty. it seems, the rule catches a wrong alert parameter, because in the detail of the alert, there is an alert description but with a higher parameter-number.
is this a known behaviour? or is the event written in the windows event log from the agent wrong / bad?
Vitaliy S.
VP, Product Management
Posts: 26989
Liked: 2699 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Empty Description in Alert Rule "Veeam Agent: Application warning"

Post by Vitaliy S. »

Hi,

Before I could try to help, can you please let me know what versions of MP and Veeam Agents you're using?

Thanks!
GMLU_IT
Influencer
Posts: 15
Liked: 3 times
Joined: Oct 30, 2013 4:10 pm
Full Name: GMLU
Contact:

Re: Empty Description in Alert Rule "Veeam Agent: Application warning"

Post by GMLU_IT »

Hi Vitaliy
We are using MP-version 9.1.0.3107 and our Veeam-Agents are running on version 6.0.2.1090
best regards
Vitaliy S.
VP, Product Management
Posts: 26989
Liked: 2699 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Empty Description in Alert Rule "Veeam Agent: Application warning"

Post by Vitaliy S. »

It looks like, indeed, the description is missing for this alert. Our QA team was able to confirm it. I think you can follow the recommendation from the KB to make sure everything is alright in such a case.
GMLU_IT
Influencer
Posts: 15
Liked: 3 times
Joined: Oct 30, 2013 4:10 pm
Full Name: GMLU
Contact:

Re: Empty Description in Alert Rule "Veeam Agent: Application warning"

Post by GMLU_IT »

can you provide me a link to this KB? :-)
Vitaliy S.
VP, Product Management
Posts: 26989
Liked: 2699 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Empty Description in Alert Rule "Veeam Agent: Application warning"

Post by Vitaliy S. »

It is embedded into SCOM ;), just open the Product Knowledge tab in the properties of Veeam Agent: Application warning.
GMLU_IT
Influencer
Posts: 15
Liked: 3 times
Joined: Oct 30, 2013 4:10 pm
Full Name: GMLU
Contact:

Re: Empty Description in Alert Rule "Veeam Agent: Application warning"

Post by GMLU_IT »

ah OK, we already reviewed the knowledge tab. i was hoping there is a specific KB to the described error above from the QA-team or better: some kind of workaround to fix this ;-)
Vitaliy S.
VP, Product Management
Posts: 26989
Liked: 2699 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Empty Description in Alert Rule "Veeam Agent: Application warning"

Post by Vitaliy S. » 1 person likes this post

There is no workaround on how to fix it, as it should be fixed in the code. Feel free to contact our support team if you need a hotfix (must be created separately) for this problem. Thanks!
Post Reply

Who is online

Users browsing this forum: No registered users and 3 guests