Dashboard Schedule Issue

[hadjer.yahiaoui]

I tried to schedule a dashboard from Veeam ONE Reporter but it failed
showing the below message in CONFIGURATION -> Sessions.

Code: Select all

/////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
28/04/2019 09:27:00 [info]: Capturing dashboard image
28/04/2019 09:27:00 [info]: DashboardId = 6
28/04/2019 09:30:42 [error]: Most likely causes:
28/04/2019 09:30:42 [error]: The website failed to show this webpage.
28/04/2019 09:30:42 [error]: JavaScript might not be enabled in the web browser for the account running Veeam ONE service.
28/04/2019 09:30:42 [error]: Veeam ONE site is not added to trusted sites.
28/04/2019 09:30:42 [error]: Webserver is too busy.
28/04/2019 09:30:42 [error]: What you can try: Enable JavaScript or add Veeam ONE website to trusted sites for the account running Veeam ONE Service.
28/04/2019 09:30:42 [error]: Contact your Veeam ONE administrator for more details.
28/04/2019 09:30:42 [error]: C:\Users\vone_admin\AppData\Local\Temp\VMware_VMs_2019_4_28.png
////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

For your information :

- Veeam Reporter's web-site is aded into list of Trusted Sites in default web browser (IE).

- Static Content feature is installed for IIS server where Veeam Reporter server resides.

- JavaScript is enabled in the default web browser (IE).

- the account running the Veeam ONE service is a local admin account and member of Veeam ONE Administrators Group, Veeam ONE Read-Only Users Group and Veeam ONE Dashboards Viewers Group.

- Reports are sheduled correctely.
- Dashboards are shared correcectly (witch email notification)

- I checked all previous configurations by opening a local session in Veeam ONE Server with my own domain account witch is also memeber in the 3 Veeam ONE Groups.

Thank you in advanced for your Help.

Cordially.

Hadjer YAHIAOUI.

[Shestakov]

Hello Hadjer,
Please provide support case number as required by the forum's rules.

[hadjer.yahiaoui]

[ID# 03523741] Dashboard Schedule Issue

[Shestakov]

Thank you, Hadjer
Please keep working with the support as logs review is required.

[hadjer.yahiaoui]

Hello,

The problem is fixed, the Dashboard can now be scheduled without errors.

This is resolved by adding the Veeam ONE report site as a trusted site for the admin user who is running capture.exe by default.

Thanks to that, I just learned that the configurations of IE do not concern the servers executing the application but the user opening the session on the server.

Cordially.

Hadjer YAHIAOUI

[Shestakov]

Thanks for the update Hadjer, much appreciated!