Topology Collection Failure against B&R on same server

[RichardH]

Hi

I've upgraded both Veeam B&R to V7 and Veeam ONE to V7. It's actually a clean install on new hardware, both products installed on the same box, and we are licensed up to the full Enterprise Plus level.

I keep getting Topology Collection failures when attempting to connect to the B&R server - in that it works, gets job information etc but will disconnect again a few minutes later. It's connected to the Enterprise Server. In the Data Protection View tree which shows in the infrastrucutre it changes between (not responding) and working for the B&R server. When it is connected it even gets information about storage, jobs etc, so when it connects there isn't a problem

Any thoughts or info on how others have fixed this would be great. I've tried referencing the B&R connection using IP, server name and 127.0.0.1 within Veeam ONE.

This is a support case 00438219 but it really is becoming a bit of a pain (840 junk emails this morning) so hoping for a speedy bit of knowledge from someone.

Thanks!

[Vitaliy S.]

Hello Richard,

Based on the symptoms you describe it appears to be a known issue and our support team should have a hotfix for that, so keep working with them directly.

Thank you!

[cgrebing]

Hello,

at a customer site we have installed Veeam B&R 7 and Veeam One 7 onto the same VM (Windows 2012). At the Data Protection View of Veeam Monitor the Monitor looses connction to the B&R Server and 1 second later the connection is reestablished. After some seconds the connection is lost again an reestablished ....

The B&R service runs fine but the customer gets a lot of messages that ther is a connction failure to B&R service.

Does this behavior occur because B&R and One are installed on the same machine?

thanks

[veremin]

As mentioned above, kindly, contact our support team, since they are already aware about this issue and do have a fix for it. Thanks.

[RichardH]

Thanks Vitaliy and v.Eremin - I've just applied the hotfix from support and will observe over the next 24 hours.

Regards the hotfixes that are available for both B&R and One, is there a list of them/known issues? I appreciate that there is a hotfix if we identify the problem, and you need to track frequency of an issue, but would have been happy to look at a list of issues and apply the fix rather than bother support, so to speak. Possibly I am being dim and this was in the knowledgebase, but I couldn't identify it.

[veremin]

You can use search functionality either of our forum or the corresponding Knowledge Base in order to see if your issue has been reported before. In case it hasn’t, it’s recommended always to contact support team, since they will be able to understand whether your problem is similar to the known one and make decision regarding fix installation in accordance.

Thanks.

[RichardH]

OK - fair enough - many thanks for your help

[RichardH]

Just to confirm - the hotfix worked a treat and all is now fine. Thanks to all and support.

[erickson]

Hello, i riceve every week an email with this error! I have a VM Windows 2012 with B&R 9 and VeeamOne installed. How can i resolve this? I've made a quick search in the Knowledge Base withour result

[Shestakov]

Hello, could you provide more details?
Topology collection failure may apply to Virtual and vCloud infrastructures as well as Veeam Backup infrastructure. What is written in the alarm notification details, is there any event mentioned?
Do you have VeeamONE and VBR equally updated(including patches/minor updates)? The latest versions of VBR and Veeam ONE are v9u1.
Thanks!

[erickson]

Hello, i have VBR 9.0.0.902 and VeeamOne 9.0.0.2062
Summary: Veeam ONE Monitor server failed to collect infrastructure topology
Cause: Virtual Server might not be accessible
Object: localhost
Object Type: Backup Server
Location: localhost
Host: localhost
Details: Fired by event: VeeamInfCollectionFailedEvent
Event description: Failed to collect infrastructure topology for object localhost. One or more backup objects has not been collected.
Initiated by: Veeam ONE Monitor (SRVVEEAM)

[Shestakov]

I would upgrade for the latest versions of VBR and Veeam ONE first. The lack of upgrade is probably not the issue, but may help and fixes a number of bugs(check the hyperlinks).
If you don`t want to upgrade or if the update doesn`t help, feel free to contact the support team to review the logs.
Thanks!

[Vitaliy S.]

Since you have both servers installed on the same machine, opening a support case is definitely required here.

[erickson]

ok thanks! I'll open a support case

[Shestakov]

Once you have a support case number, please post it here for us to follow the investigation.
Thanks!