I am getting the following error/warning in my logs for Veeam ONE Reporter collections: [error]: Failed to collect Inventory Service Tags data. Virtual infrastructure server communication error
We recently upgraded our vCenter to version 22.214.171.124200 Build Number 5326079. I am uncertain if this is the cause of our current issue with Veeam ONE data collections, but it oculd be the catalyst. Unfortunately there are no more updates available for vCenter at this time AND we have another vCenter Server Appliance on the same version which is working just fine. I am trying to pull the vCenter Tag information into my Veeam ONE Business View instance, so I can begin really using the software to its potential. Due to this one error, I currently have an incomplete data set and sadly the majority of the data is in the vCenter that is failing to import.
I called support (Case #02317733) and was told that this is a known issue, but the support engineer was helpful and took a look at the environment anyway, to see if there were any configuration suggestions he could offer. Apparently everything is set up appropriately, however he did have a suggestion that I use a service account on our domain vs. a vsphere.local account, citing that sometimes Veeam ONE data collections prefer a domain account and simply work better that way. I am now re running a data collection process and hope to have some good results, but so far the collection job seems to be hanging up on the "Creating file search tasks" operation, having now been running for nearly 30 minutes, while my other vCenters seem to run for bout 8-10 before reporting a successful line in the logs.
I wanted to put this out there to see if anyone had experienced the "[error]: Failed to collect Inventory Service Tags data" issue and what might have been the resolution. I do not want to wait until either VMware or Veeam releases a patch for this, if I don't need to and it seems kind of odd that one other environment on the same version of vCenter is working fine. Any thoughts anyone might have would be much appreciated in the meantime!