Veeam One Server 9.5 Free installation fails

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Veeam One Server 9.5 Free installation fails

Veeam Logoby dsynnott » Wed Mar 08, 2017 2:53 pm

I'm evaluating Veeam ONE and attempting to install on a Windows 10 64bit desktop. Installation fails around SQL Server Express installation, sometimes before, sometimes after. The following is consistently showing up on the install logs. I would like to know how to address the installation problem.....

Code: Select all
07.03.2017 11:14:08][INFO] Predefined dialog engine initialization completed
[07.03.2017 11:14:08][INFO] Initialization completed.
[07.03.2017 11:14:08][INFO] Total number of dialogs: 22
[07.03.2017 11:14:08][INFO] Serialization mode disabled, skipping.
[07.03.2017 11:14:08][INFO] Wizard instance created.
[07.03.2017 11:14:08][INFO] Engine is starting...
[07.03.2017 11:14:38][INFO] Initializing Prerequisite engine with new list...
[07.03.2017 11:15:06][INFO] Executing custom dialog action for 'Service Account Credentials', Product index = 0
[07.03.2017 11:15:06][INFO] Executing custom dialog action for 'Service Account Credentials', Product index = 0 completed. Result is True
[07.03.2017 11:15:06][INFO] Executing custom dialog action for 'Service Account Credentials', Product index = 1
[07.03.2017 11:15:08][INFO] Executing custom dialog action for 'Service Account Credentials', Product index = 1 completed. Result is True
[07.03.2017 11:15:08][INFO] Executing custom dialog action for 'Service Account Credentials', Product index = 2
[07.03.2017 11:15:10][INFO] Executing custom dialog action for 'Service Account Credentials', Product index = 2 completed. Result is True
[07.03.2017 11:15:10][INFO] Executing custom dialog action for 'Service Account Credentials', Product index = 3
[07.03.2017 11:15:10][INFO] Executing custom dialog action for 'Service Account Credentials', Product index = 3 completed. Result is True
[07.03.2017 11:15:10][INFO] Executing custom dialog action for 'Service Account Credentials', Product index = 4
[07.03.2017 11:15:11][INFO] Executing custom dialog action for 'Service Account Credentials', Product index = 4 completed. Result is True
[07.03.2017 11:15:25][INFO] Stopping exisitng services...
[07.03.2017 11:15:25][INFO] Service name: VeeamDCS
[07.03.2017 11:15:25][INFO] Service obsolete name: Not specified
[07.03.2017 11:15:25][INFO] Service process: VeeamDCS
[07.03.2017 11:15:25][ERROR] System.Exception: No such service found.
   at Veeam.Setup.Common.Util.ServiceManager.InitController()
   at Veeam.Setup.Common.Util.ServiceManager.Create(String
serviceName, String processName)
[07.03.2017 11:15:25][INFO] Service is not installed, skipping.
[07.03.2017 11:15:25][INFO] Service name: VeeamRSS
[07.03.2017 11:15:25][INFO] Service obsolete name: Not specified
[07.03.2017 11:15:25][INFO] Service process: Not specified
[07.03.2017 11:15:25][ERROR] System.Exception: No such service found.
   at Veeam.Setup.Common.Util.ServiceManager.InitController()
   at Veeam.Setup.Common.Util.ServiceManager.Create(String
serviceName, String processName)
[07.03.2017 11:15:25][INFO] Service is not installed, skipping.
[07.03.2017 11:15:25][INFO] Exisitng services have been stopped.
[07.03.2017 11:15:25][INFO] Installing Install-Stage prereqs...
[07.03.2017 11:23:41][INFO] Exception occurred (Veeam products installation section).
Info: System.Exception: Exception of type 'System.Exception' was thrown.
   at Veeam.Setup.Wizard.VmInstallStagePrereqEngine.Install()
   at Veeam.Setup.Wizard.PredefinedDialogs.VmInstallDialog.m_installWorker_DoWork(Object sender, DoWorkEventArgs e)
dsynnott
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Re: Veeam One Server 9.5 Free installation fails

Veeam Logoby Mike Resseler » Wed Mar 08, 2017 4:38 pm

Hi Daniel,

Could you log a support call (even in your evaluation you will be assisted by support :-)). Log the support case ID here and the follow-up after that. Posting logs (parts of it) on the forum won't do any good as we would need much more to be able to help you. But our engineers can go through all of the logs and figure out where the issue is

thanks
Mike
Mike Resseler
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Re: Veeam One Server 9.5 Free installation fails

Veeam Logoby Vitaliy S. » Wed Mar 08, 2017 6:18 pm

Additionally, I would try to install SQL Server manually (if the issue is really in SQL Server installation process), and then re-use it in the setup wizard.
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Re: Veeam One Server 9.5 Free installation fails

Veeam Logoby dsynnott » Mon Mar 13, 2017 1:35 pm

I opened a case, support ID KB1862
dsynnott
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Re: Veeam One Server 9.5 Free installation fails

Veeam Logoby Mike Resseler » Tue Mar 14, 2017 10:03 am

Hi Daniel,

That KB is to collect the logs (I assume that it was what the support engineer asked you to perform) Could you also let us know the support CASE ID (and the follow-up after the support call) here? You should have received a specific case ID for your call

Thanks
Mike
Mike Resseler
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Posts: 3381
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