by sonic23 » Tue Oct 11, 2016 3:41 pm people like this post
I have noticed this issue when we upgraded from VeeamOne v7 to 9 that our VM Uptime report is odd. In the report I have a VM with 7 restarts plus 7 alarms but the uptime is 100% (says 0 downtime) and I have a VM with 0 restart and 6 alarms and gota 52.72% uptime, weird that the report says it down for 14 days when this server is always up and running. Also if I want some VMs not to be included in the report how can I isolate them?
by Shestakov » Tue Oct 11, 2016 11:48 pm people like this post
Yes, it is possible, but I would ask you to contact Veeam support instead to find out the issue. It may be just this report since it really changed its behavior since v7 and re-install will not help. It may be something else, so please contact support team if you are disturbed. As for the report it used to count uptime detecting events and performance, now there is a calculated metric used for the report and events just shown for troubleshooting.
by sonic23 » Wed Oct 12, 2016 6:21 pm people like this post
I installed a new VeeamOne server to make sure the issue has nothing to do with my upgrade. I tried checking the VMUptime again, first it shows 100%....then a few minutes it went down to 98.5%...went down again to 95.3%....after an hour went back to 100%...now back to 99.3%. I assume its connected to the time of syncing data, but what I dont get is why in the report it shows as "Downtime" when there was no downtime happened on the infrastructure. The downtime value is the same for every VM. Do I need to tweak something as it's a report I need to submit every week.
by Vitaliy S. » Fri Oct 14, 2016 2:53 pm people like this post
Another quick test I would suggest to do: can you open a Monitor Client and check if you have any performance data for the VMs in question? Please select the same time interval as you did in the report.
by sonic23 » Fri Oct 14, 2016 4:18 pm people like this post
I agree with you. In what parameter does exactly VeeamOne getting the "Downtime" data? I assume that if the VMs are accessible or up, VeeamOne shouldn't be declaring any downtime. I already have an open Ticket for this issue: 01928537.
I am checking the VMUptime Report for the current day, I used the day before as the Start Date and today as the End Date (as VeeamOne dont want the start and End date the same). That's where the "Uptime" changes as the "Downtime" parameter keeps on changing. There are VMs with "0" restart and "0" alarms but still gets 99.25% uptime..weird also as the "downtime for all VM is the same.
by Shestakov » Fri Oct 14, 2016 4:38 pm people like this post
It depends on the hypervisor. We use vSphere we mostly rely on VM Heartbeat. The infelicity may be caused by Veeam ONE services interruptions(most likely in your case), performance data aggregations in the beginning and end of the observed interval. Thanks!